Service Excellence in Tourism and Hospitality
Insights from Asia
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Article
Open AccessMass predictions of triply heavy hybrid baryons via QCD sum rules
In this article, we study the mass spectrum of the low-lying triply heavy hybrid baryon, which consists of three valence heavy quarks in a color octet and one valence gluon, with spin-parity
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Chapter
Conclusion: The Future of Service Excellence in Asia
Whilst the Asian region is experiencing a growth in tourist arrivals, it becomes increasingly important for businesses in its tourism and hospitality industry to find ways to sustain the growth momentum into t...
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Chapter
Introduction: Service Excellence in Asian Tourism and Hospitality
Today, customer satisfaction alone is not enough anymore in the tourism and hospitality industry in order to win the loyalty of guests. Instead, the industry need to achieve service excellence by delighting th...
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Book
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Article
Online accommodation booking: what information matters the most to users?
One of the key things travellers do when planning a trip is to go online to search for and book the right accommodation. Accommodation booking websites such as Agoda, Booking.com, and Expedia provide a range o...
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Chapter
Hedonic Shop** Motivation: Does It Really Matter?
In this chapter we intend to investigate the relationship between hedonic shop** motivation, shop** experience and retail outcome. The study is conducted in Surabaya, Indonesia. Three hundred and thirty sh...
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Chapter
Optimum Stimulation Level and Shop** Experience: A Case of Australia
Tourists’ or regular customers’ shop** behaviour is of major interest to retailers. This chapter intends to investigate the relationship between optimum stimulation level (OSL), shop** experience and retai...
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Chapter and Conference Paper
The Importance of Attributes in Customersʼ Buying Decisions: A Case of Bridal Business
This paper describes an application of the best-worst scaling method to identify attributes that are perceived important by customers shop** for a bridal package. The best-worst scaling method requires respo...
