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Chapter
Navigating Digital Environments One Step at a Time During COVID-19
COVID-19 pandemic turned the world upside down in many ways and forced universities worldwide to reconsider established practices. As an Asia-Pacific institution with research, learning and teaching activities...
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Chapter
Creating Excellent Guest Experiences: Servicescape and Processes
Service excellence is an important aspect of the design of hotels. Hotels serve to satisfy their customers through various design choices, including servicescape and resource flows. Through proper operations d...
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Chapter
Effectiveness of Public Advertisements to Influence Perceptions Towards Public Transport Among Young Adults in Singapore
Singapore, with a strong motive to go green, is focused on ways to improve social perceptions towards the use of public transport (PT) in order to become a “car light” community. Thus, the Land Transport Autho...
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Chapter and Conference Paper
Displaced Due to Conservation and Tourism in the Heart of India: A Review of the Relevant Policies
Madhya Pradesh (MP) is a central Indian state positioned as the heart of India. The MP tourism board undertakes the responsibility of develo** tourism in the state with the aim of promoting sustainable form ...
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Chapter
Local Connections, Global Perspectives
Higher education is increasingly focusing on facilitating agentic, outward-looking, globally minded graduates. International mobility experiences are positioned as key to develo** these qualities; however, n...
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Chapter
Hedonic Shop** Motivation: Does It Really Matter?
In this chapter we intend to investigate the relationship between hedonic shop** motivation, shop** experience and retail outcome. The study is conducted in Surabaya, Indonesia. Three hundred and thirty sh...
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Chapter
Optimum Stimulation Level and Shop** Experience: A Case of Australia
Tourists’ or regular customers’ shop** behaviour is of major interest to retailers. This chapter intends to investigate the relationship between optimum stimulation level (OSL), shop** experience and retai...
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Chapter and Conference Paper
Visitor Interest in Heritage Railways of Asia
Interest in heritage railways has grown phenomenally in the last 50 years, with countries like the UK, Australia and US, noting the value of this interest to visitors, workers, volunteers, and communities; and...
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Chapter and Conference Paper
Singapore’s Ability to Maintain Destination Competitiveness Through Integrated Resorts (IRs)
The purpose of this paper is to discuss the Integrated Resorts (IRs) launched in 2010 which has created a cutting-edge for Singapore tourism industry. This tourism initiative was a great success considering th...