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  1. No Access

    Chapter

    Navigating Digital Environments One Step at a Time During COVID-19

    COVID-19 pandemic turned the world upside down in many ways and forced universities worldwide to reconsider established practices. As an Asia-Pacific institution with research, learning and teaching activities...

    Abhishek Bhati, Esther Fink in Online Teaching and Learning in Asian Higher Education (2023)

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    Chapter

    Creating Excellent Guest Experiences: Servicescape and Processes

    Service excellence is an important aspect of the design of hotels. Hotels serve to satisfy their customers through various design choices, including servicescape and resource flows. Through proper operations d...

    Shubhojit Bagchi, Jiachen He in Service Excellence in Tourism and Hospital… (2021)

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    Chapter

    Effectiveness of Public Advertisements to Influence Perceptions Towards Public Transport Among Young Adults in Singapore

    Singapore, with a strong motive to go green, is focused on ways to improve social perceptions towards the use of public transport (PT) in order to become a “car light” community. Thus, the Land Transport Autho...

    Abhishek Bhati in Broadening Cultural Horizons in Social Marketing (2021)

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    Chapter and Conference Paper

    Displaced Due to Conservation and Tourism in the Heart of India: A Review of the Relevant Policies

    Madhya Pradesh (MP) is a central Indian state positioned as the heart of India. The MP tourism board undertakes the responsibility of develo** tourism in the state with the aim of promoting sustainable form ...

    Zilmiyah Kamble, Pragati Kelkar in Strategic Innovative Marketing and Tourism (2020)

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    Chapter

    Local Connections, Global Perspectives

    Higher education is increasingly focusing on facilitating agentic, outward-looking, globally minded graduates. International mobility experiences are positioned as key to develo** these qualities; however, n...

    Peta Salter, Kelsey Halbert, Elise Howard in The Globalisation of Higher Education (2018)

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    Chapter

    Hedonic Shop** Motivation: Does It Really Matter?

    In this chapter we intend to investigate the relationship between hedonic shop** motivation, shop** experience and retail outcome. The study is conducted in Surabaya, Indonesia. Three hundred and thirty sh...

    Tjong Budisantoso, Abhishek Bhati in Development of Tourism and the Hospitality… (2016)

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    Chapter

    Optimum Stimulation Level and Shop** Experience: A Case of Australia

    Tourists’ or regular customers’ shop** behaviour is of major interest to retailers. This chapter intends to investigate the relationship between optimum stimulation level (OSL), shop** experience and retai...

    Tjong Budisantoso, Chun Meng Tang in Development of Tourism and the Hospitality… (2016)

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    Chapter and Conference Paper

    Visitor Interest in Heritage Railways of Asia

    Interest in heritage railways has grown phenomenally in the last 50 years, with countries like the UK, Australia and US, noting the value of this interest to visitors, workers, volunteers, and communities; and...

    Josephine Pryce, Taha Chaiechi in Proceedings of the International Conferenc… (2013)

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    Chapter and Conference Paper

    Singapore’s Ability to Maintain Destination Competitiveness Through Integrated Resorts (IRs)

    The purpose of this paper is to discuss the Integrated Resorts (IRs) launched in 2010 which has created a cutting-edge for Singapore tourism industry. This tourism initiative was a great success considering th...

    Derrick Lee, Abhishek Bhati, Laurie Murphy in Proceedings of the International Conferenc… (2013)