13 Result(s)
within
Conference Paper
Iris Beerepoot
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Chapter and Conference Paper
Tiramisù: A Recipe for Visual Sensemaking of Multi-faceted Process Information
Knowledge-intensive processes represent a particularly challenging scenario for process mining. The flexibility that such processes allow constitutes a hurdle as it is hard to capture in a single model. To tac...
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Chapter and Conference Paper
Turning Logs into Lumber: Preprocessing Tasks in Process Mining
Event logs are invaluable for conducting process mining projects, offering insights into process improvement and data-driven decision-making. However, data quality issues affect the correctness and trustworthi...
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Chapter and Conference Paper
From Process Mining Insights to Process Improvement: All Talk and No Action?
Organizations from various domains use process mining to better understand, analyze, and improve their business processes. While the overall value of process mining has been shown in several contexts, little i...
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Chapter and Conference Paper
From Loss of Interest to Denial: A Study on the Terminators of Process Mining Initiatives
Process mining has been used to obtain insights into work processes in various industries. While there is plenty of evidence that process mining has helped a number of organizations to improve their processes,...
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Chapter and Conference Paper
A Peek into the Working Day: Comparing Techniques for Recording Employee Behaviour
Detailed recordings of employee behaviour can give organisations valuable insights into their work processes. However, recording techniques each have their advantages and disadvantages in terms of their obtrus...
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Chapter and Conference Paper
From Automatic Workaround Detection to Process Improvement: A Case Study
The improvement of business processes through learning and investigating workarounds has attracted research attention in recent years. Workarounds can be considered as a symptom of needed process improvements ...
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Chapter and Conference Paper
Towards Understanding the Role of the Human in Event Log Extraction
Process mining is widely used to visualize, analyze, and improve business processes. However, often its application is hindered by the considerable preparation effort that needs to be conducted by humans. One ...
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Chapter and Conference Paper
Active Anomaly Detection for Key Item Selection in Process Auditing
Process mining allows auditors to retrieve crucial information about transactions by analysing the process data of a client. We propose an approach that supports the identification of unusual or unexpected tra...
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Chapter and Conference Paper
The SWORD is Mightier Than the Interview: A Framework for Semi-automatic WORkaround Detection
Workarounds can give valuable insights into the work processes that are carried out within organizations. To date, workarounds are usually identified using qualitative methods, such as interviews. We propose t...
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Chapter and Conference Paper
On the Origin of Questions in Process Mining Projects
In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start wit...
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Chapter and Conference Paper
How to Keep RPA Maintainable?
Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significa...
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Chapter and Conference Paper
The Potential of Workarounds for Improving Processes
Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information sys...
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Chapter and Conference Paper
Business Process Improvement Activities: Differences in Organizational Size, Culture, and Resources
Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We...
