Business Process Management: Blockchain and Robotic Process Automation Forum
BPM 2021 Blockchain and RPA Forum, Rome, Italy, September 6–10, 2021, Proceedings
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Article
Open AccessPutting the SWORD to the Test: Finding Workarounds with Process Mining
Workarounds, or deviations from standardized operating procedures, can indicate discrepancies between theory and practice in work processes. Traditionally, observations and interviews have been used to identif...
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Chapter and Conference Paper
Generating Process Anomalies with Markov Chains: A Pattern-Driven Approach
Generating anomalies for process executions helps to train anomaly detection methods and evaluate their performance. Anomalous behavior tends to be diverse and very infrequent. Generating process anomalies can...
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Chapter and Conference Paper
Realizing the Accountability of Algorithms in the Public Sector: A Reference Method for Managing Algorithm Registers
The government of The Netherlands has mandated public organizations to disclose an algorithm register in the future. This aligns with the upcoming AI Act of the European Union, as a directive that aims to enha...
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Article
Open AccessDesigning a Data Quality Management Framework for CRM Platform Delivery and Consultancy
CRM platforms heavily depend on high-quality data, where poor-quality data can negatively influence its adoption. Additionally, these platforms are increasingly interconnected and complex to meet the growing n...
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Chapter and Conference Paper
From Automatic Workaround Detection to Process Improvement: A Case Study
The improvement of business processes through learning and investigating workarounds has attracted research attention in recent years. Workarounds can be considered as a symptom of needed process improvements ...
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Chapter and Conference Paper
The SWORD is Mightier Than the Interview: A Framework for Semi-automatic WORkaround Detection
Workarounds can give valuable insights into the work processes that are carried out within organizations. To date, workarounds are usually identified using qualitative methods, such as interviews. We propose t...
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Book and Conference Proceedings
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Chapter and Conference Paper
How to Keep RPA Maintainable?
Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significa...
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Chapter and Conference Paper
The Potential of Workarounds for Improving Processes
Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information sys...
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Chapter and Conference Paper
Business Process Improvement Activities: Differences in Organizational Size, Culture, and Resources
Although there are many business process improvement (BPI) methods, organizations are struggling to apply them effectively. We answer to the call to focus more on the organizational context in BPI projects. We...
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Book and Conference Proceedings
Requirements Engineering: Foundation for Software Quality
20th International Working Conference, REFSQ 2014, Essen, Germany, April 7-10, 2014. Proceedings
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Chapter
Framework for Implementing Product Portfolio Management in Software Business
Whether a software product company takes up a project depends on the strategic decisions that are made with regard to an organization’s products. A software project needs to fit strategic goals and enable an o...
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Chapter and Conference Paper
Growing into Agility: Process Implementation Paths for Scrum
Background: Many organizations struggle with the implementation of agile methods. Such methods pose considerable challenges related to organizational demand and process configuration. Goal: In th...
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Chapter and Conference Paper
Transforming to Product Software: The Evolution of Software Product Management Processes during the Stages of Productization
Within the software industry, one can recognize a strong trend towards productization, which is the transformation process from customer-specific software to a standard product. Organizations that originally f...
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Chapter and Conference Paper
How Architects See Non-Functional Requirements: Beware of Modifiability
This paper presents the analysis and key findings of a survey about dealing with non-functional requirements (NFRs) among architects. We find that, as long as the architect is aware of the importance of NFRs, ...
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Chapter and Conference Paper
Documenting Evolutionary Process Improvements with Method Increment Case Descriptions
Evolutionary process improvement is a common approach to manage the complexity and risk of large software process improvement efforts. Performing SPI through a sequence of small steps allows organizations to r...
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Book and Conference Proceedings
Software Business
Second International Conference, ICSOB 2011, Brussels, Belgium, June 8-10, 2011. Proceedings
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Chapter and Conference Paper
Incremental Method Engineering for Process Improvement - A Case Study
In order for companies to improve the maturity level of their development process, they need to design new methods or adapt the existing ones. This research aims to deliver a proof of concept of how incrementa...
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Chapter and Conference Paper
Agile Service Development: A Rule-Based Method Engineering Approach
Agile software development has evolved into an increasingly mature software development approach and has been applied successfully in many software vendors’ development departments. In this position paper, we ...
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Chapter and Conference Paper
The Online Method Engine: From Process Assessment to Method Execution
The field of method engineering has seen an increasing amount of interesting approaches and techniques over the last ten years. The coverage of these techniques ranges from the modeling of processes and system...
