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The Potential of Workarounds for Improving Processes

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Business Process Management Workshops (BPM 2019)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 362))

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Abstract

Several studies have hinted how the study of workarounds can help organizations to improve business processes. Through a systematic literature review of 70 articles that discuss workarounds by information systems users, we aim to unlock this potential. Based on a synthesis of recommendations mentioned in the reviewed studies, we describe five key activities that help organizations to deal with workarounds. We contribute to the IS literature by (1) providing an overview of concrete recommendations for managing workarounds and (2) offering a background for positioning new research activities on the subject. Organizations can apply these tools directly to turn their knowledge on workarounds into organizational improvement.

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Author information

Authors and Affiliations

  1. ICTZ B.V., Hoorn, The Netherlands

    Iris Beerepoot

  2. Utrecht University, Utrecht, The Netherlands

    Iris Beerepoot, Inge van de Weerd & Hajo A. Reijers

  3. Eindhoven University of Technology, Eindhoven, The Netherlands

    Hajo A. Reijers

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  1. Iris Beerepoot
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  2. Inge van de Weerd
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  3. Hajo A. Reijers
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Correspondence to Iris Beerepoot .

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Editors and Affiliations

  1. Fondazione Bruno Kessler, Trento, Italy

    Chiara Di Francescomarino

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Remco Dijkman

  3. University of Vienna, Vienna, Austria

    Uwe Zdun

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Beerepoot, I., van de Weerd, I., Reijers, H.A. (2019). The Potential of Workarounds for Improving Processes. In: Di Francescomarino, C., Dijkman, R., Zdun, U. (eds) Business Process Management Workshops. BPM 2019. Lecture Notes in Business Information Processing, vol 362. Springer, Cham. https://doi.org/10.1007/978-3-030-37453-2_28

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  • DOI: https://doi.org/10.1007/978-3-030-37453-2_28

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