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171 Result(s)
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Chapter
Introduction
This book describes a study which examines the relationship between national culture and total quality management (TQM). A special reference to Chinese culture is made so as to identify the characteristics of ...
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Value, Culture, and Chinese Cultural Values
In this chapter, culture as the second major ingredient of the present empirical research is reviewed. Representative definitions of values and culture are given and discussed. Then, the particularities of Chi...
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Research Methodology
In this chapter, the samples and data gathering method are firstly identified and explained. Then, the origin and structure of the two research instruments employed in this empirical study are introduced. Fina...
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Case Studies
In this chapter, three case studies of ISO 9000 certified companies operating in mainland China and Hong Kong are presented. Through their success stories, some salient features of how they manage quality in t...
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Quality and TQM
In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as...
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The Theory of Culture-specific TQM
In this chapter, drawing from the discussions on TQM and Chinese cultural values in Chapters 2 and 3, some likely relationships between them are postulated. Then, relevant studies involving the constructs of T...
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Data Analysis and Results
In this chapter, the profiles of the sampled companies are firstly introduced. Exploratory as well as confirmatory factor analyses are then conducted on the TQM and CCV surveys in order to uncover the underlyi...
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Summary and Conclusion
This chapter closes the present study with some further thoughts. The general orientation of the study is firstly restated, followed by a brief summary of the findings. Then the weaknesses and implications of ...
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Paths to Outstanding Leadership
Potential leaders who are fortunate enough to acquire the basic ingredients of leadership during their early years (ingredients such as good education and early experiences; upbringing; work ethics and values—...
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Final Thoughts
As we reflect back and take a helicopter view of our 10-month fieldwork, we find that there were three themes that recurred frequently. We begin this chapter with these themes; later we present the wider impli...
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Styles of Emotionally Intelligent Leaders
One of the first things that an effective leader must do exceptionally well, we believe, is to use the appropriate leadership style for different situations. In Chapter 1, we wrote:
There is, how...
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On Leadership, Followership, and Culture
The very concept of leadership is amorphous and elusive. It is hard to define in a manner that is satisfactory to everyone. There is, however, consensus among academics and practitioners that leadership is hig...
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A Road Map to Success
How many paths are there to leadership success? Are there any common ingredients that lead to success? And if so, what messages are there for develo** future managers and leaders? This chapter provides answe...
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Chapter
Paths to Outstanding Leadership
Potential leaders who are fortunate enough to acquire the basic ingredients of leadership during their early years (ingredients such as good education and early experiences; upbringing; work ethics and values—...
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Chapter
Styles of Emotionally Intelligent Leaders
One of the first things that an effective leader must do exceptionally well, we believe, is to use the appropriate leadership style for different situations. In Chapter 1, we wrote:
There is, how...
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Book
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Chapter
Recruiting and Develo** Talent
Larry Bossidy, former chairman and CEO of AlliedSignal, wrote a short but intriguing article titled “The Job No CEO Should Delegate” (Bossidy, 2001). He was referring to recruiting and develo** talent. He wr...
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Chapter
Introduction
What makes great organizational leaders? This question has been asked by management thinkers, scholars, and practitioners from a multitude of countries and cultures. Develo** Multicultural Leaders aims to answe...