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  1. No Access

    Chapter

    Introduction

    This book describes a study which examines the relationship between national culture and total quality management (TQM). A special reference to Chinese culture is made so as to identify the characteristics of ...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Value, Culture, and Chinese Cultural Values

    In this chapter, culture as the second major ingredient of the present empirical research is reviewed. Representative definitions of values and culture are given and discussed. Then, the particularities of Chi...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Research Methodology

    In this chapter, the samples and data gathering method are firstly identified and explained. Then, the origin and structure of the two research instruments employed in this empirical study are introduced. Fina...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Case Studies

    In this chapter, three case studies of ISO 9000 certified companies operating in mainland China and Hong Kong are presented. Through their success stories, some salient features of how they manage quality in t...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Quality and TQM

    In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Book

    The Theory of Culture-specific Total Quality Management

    Quality management in Chinese regions

    Carlos Noronha (2002)

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    Chapter

    The Theory of Culture-specific TQM

    In this chapter, drawing from the discussions on TQM and Chinese cultural values in Chapters 2 and 3, some likely relationships between them are postulated. Then, relevant studies involving the constructs of T...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Data Analysis and Results

    In this chapter, the profiles of the sampled companies are firstly introduced. Exploratory as well as confirmatory factor analyses are then conducted on the TQM and CCV surveys in order to uncover the underlyi...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Summary and Conclusion

    This chapter closes the present study with some further thoughts. The general orientation of the study is firstly restated, followed by a brief summary of the findings. Then the weaknesses and implications of ...

    Carlos Noronha in The Theory of Culture-specific Total Quality Management (2002)

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    Chapter

    Paths to Outstanding Leadership

    Potential leaders who are fortunate enough to acquire the basic ingredients of leadership during their early years (ingredients such as good education and early experiences; upbringing; work ethics and values—...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

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    Chapter

    Final Thoughts

    As we reflect back and take a helicopter view of our 10-month fieldwork, we find that there were three themes that recurred frequently. We begin this chapter with these themes; later we present the wider impli...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

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    Chapter

    Styles of Emotionally Intelligent Leaders

    One of the first things that an effective leader must do exceptionally well, we believe, is to use the appropriate leadership style for different situations. In Chapter 1, we wrote:

    There is, how...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

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    Chapter

    On Leadership, Followership, and Culture

    The very concept of leadership is amorphous and elusive. It is hard to define in a manner that is satisfactory to everyone. There is, however, consensus among academics and practitioners that leadership is hig...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

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    Book

    Develo** Multicultural Leaders

    The Journey to Leadership Success

    Farid A. Muna, Ziad A. Zennie (2010)

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    Chapter

    A Road Map to Success

    How many paths are there to leadership success? Are there any common ingredients that lead to success? And if so, what messages are there for develo** future managers and leaders? This chapter provides answe...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

  16. No Access

    Chapter

    Paths to Outstanding Leadership

    Potential leaders who are fortunate enough to acquire the basic ingredients of leadership during their early years (ingredients such as good education and early experiences; upbringing; work ethics and values—...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

  17. No Access

    Chapter

    Styles of Emotionally Intelligent Leaders

    One of the first things that an effective leader must do exceptionally well, we believe, is to use the appropriate leadership style for different situations. In Chapter 1, we wrote:

    There is, how...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

  18. No Access

    Book

    Develo** Multicultural Leaders

    The Journey to Leadership Success

    Farid A. Muna, Ziad A. Zennie (2010)

  19. No Access

    Chapter

    Recruiting and Develo** Talent

    Larry Bossidy, former chairman and CEO of AlliedSignal, wrote a short but intriguing article titled “The Job No CEO Should Delegate” (Bossidy, 2001). He was referring to recruiting and develo** talent. He wr...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

  20. No Access

    Chapter

    Introduction

    What makes great organizational leaders? This question has been asked by management thinkers, scholars, and practitioners from a multitude of countries and cultures. Develo** Multicultural Leaders aims to answe...

    Farid A. Muna, Ziad A. Zennie in Develo** Multicultural Leaders (2010)

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