The Theory of Culture-specific TQM

Abstract

In this chapter, drawing from the discussions on TQM and Chinese cultural values in Chapters 2 and 3, some likely relationships between them are postulated. Then, relevant studies involving the constructs of TQM and Chinese culture are critically reviewed. Gathering all these on the premise of the emic-etic analysis as presented in Chapter 1, a framework for the culture-specific TQM by extending Anderson et al.’s (1994) TQM theorization is developed for further operationalization.