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Factors that Influence the Quality of Customer Service in Telecommunications Companies
Customer service is the process of customer support before, during and after the purchase is made. The objective of this systematic review is to...
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Service Quality Evaluation for High-Speed Rail Express Transportation with EAHP
To objectively evaluate the service quality of high-speed railway (HSR) express transportation and mitigate the influence of subjective factors such...
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Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups
The current paper focuses on a comparative analysis of both public transport (PT) and private vehicle (PV) users’ perceptions on the quality of the...
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Quality of service-based machine learning in fog computing networks for e-healthcare services with data storage system
Fog computing is an emerging approach to distributed computing. Faster public services and the potential saving of billions of lives are motivating...
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Six Sigma-DMAIC to Improve the Quality of Food Service: KAU Case Study
Six Sigma is a process improvement methodology used to enhance product and service quality in various industries. This paper explores the application...
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Impact of Supply Chain Quality Management Practices on the Purchasing Efficiency of Service Organizations
The efficiency and effectiveness of QMPPs in the service sector's supply chain were analyzed. One hundred Ethiopian hotel buying managers were given...
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Research on the Quality Evaluation of Remote Maintenance Service for Packaging and Printing Equipment
To establish a quality evaluation index system for remote maintenance service in the packaging and printing equipment industry, aiming to assess the...
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Different Algorithm of Quality of Service for Lifetime Maximization in MANET
The design of routing protocols for mobile ad hoc networks (MANETs) faces several challenges because MANETs are resource-constrained. In order to...
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Key Components of Brand Image Regarding Automobile Quality and Service
AbstractTools are developed for monitoring customer satisfaction with vehicle quality, taking account of customer’s subjective quality assessments...
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Resource Scheduling Techniques for Optimal Quality of Service in Fog Computing Environment: A Review
in present-day Internet of Things (IoT) is a trending technology and playing a vital role in human life to build up a quality life. With the...
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Service Quality Evaluation System of Cross-Border B2B E-Commerce Websites
Compared with the Transnational E-commerce of independent product supply channels, the platform Transnational E-commerce has always been at a...
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Analysis of Optimized Algorithms for Quality of Service in IoT Communication
The Internet of Things (IoT) has evolved over the last decade to connect a massive number of objects. These connected objects provide a vast number...
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Effect of Service Quality on Customer Retention at Mount Kilimanjaro, Tanzania
Purpose: The main objective of this study was to investigate the effect of service quality on customer retention at Mount Kilimanjaro National Park...
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Exploring the Factors Affecting the Service Quality of Online Shop** Applications: An Empirical Study
Nowadays, an increasing number of people use online shop** applications. As a result of the COVID-19 pandemic, consumers are buying more often...
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Quality Evaluation on Agri-Fresh Food Emergency Logistics Service
At present, with the gradual promotion of Chinese life quality, the pursuit of diverse, fresh to agricultural food has become a trend. Agri-fresh...
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On Students’ Behavior Prediction for Library Service Quality Using Bidirectional Deep Machine Learning
Library service quality has been taken into account after the COVID-19 pandemic to propose appropriate conditions under the rapid change of...
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How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)
The service quality of airports is a critical factor for passengers. To reach this goal, two phases are planned in this paper. First, several...
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The service life of reinforced concrete structures in an extremely aggressive coastal city. Influence of concrete quality
Corrosivity category of the atmosphere in coastal regions is usually very high. Reinforced structures frequently show short service life if adequate...
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Assessing the Impact of Quality of Service (QOS) Toward Urban Bus Performance in Perlis
Rapid development in industrial area were led to urbanization process and simultaneously caused heavy traffic congestion and negatively impact toward...
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Research on the Service Quality of JD Daojia's Logistics Distribution Based on Kano Model
As an important support for the development of new retail, logistics distribution is the closest logistics service format to consumers. Improving the...