Chatbot Research and Design
7th International Workshop, CONVERSATIONS 2023, Oslo, Norway, November 22–23, 2023, Revised Selected Papers
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Book and Conference Proceedings
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Chapter
A Peak Into Individuals’ Perceptions of Surveillance
In today’s digital world, people leave countless digital traces online. Companies, governments, and other parties can use such data for different purposes. Personalized advertisements or content that are clear...
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Book and Conference Proceedings
Chatbot Research and Design
6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers
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Article
Open AccessFemale chatbots are helpful, male chatbots are competent?
Chatbots have in recent years increasingly been used by organizations to interact with their customers. Interestingly, most of these chatbots are gendered as female, displaying stereotypical notions in their a...
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Book and Conference Proceedings
Chatbot Research and Design
5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23–24, 2021, Revised Selected Papers
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Article
Open AccessFuture directions for chatbot research: an interdisciplinary research agenda
Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited k...
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Book and Conference Proceedings
Chatbot Research and Design
4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers
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Article
In AI we trust? Perceptions about automated decision-making by artificial intelligence
Fueled by ever-growing amounts of (digital) data and advances in artificial intelligence, decision-making in contemporary societies is increasingly delegated to automated processes. Drawing from social science...
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Chapter and Conference Paper
Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations
Conversational agents are gradually being deployed by organizations in service settings to communicate with and solve problems together with consumers. The current study investigates how consumers’ perceptions...
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Chapter and Conference Paper
Privacy Concerns in Chatbot Interactions
Chatbots are increasingly used in a commercial context to make product- or service-related recommendations. By doing so, they collect personal information of the user, similar to other online services. While p...
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Book and Conference Proceedings
Chatbot Research and Design
Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers
