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Article
Open AccessResearching interactions between humans and machines: methodological challenges
Communication scholars are increasingly concerned with interactions between humans and communicative agents. These agents, however, are considerably different from digital or social media: They are designed an...
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Article
Open AccessFuture directions for chatbot research: an interdisciplinary research agenda
Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited k...
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Chapter and Conference Paper
Privacy Concerns in Chatbot Interactions
Chatbots are increasingly used in a commercial context to make product- or service-related recommendations. By doing so, they collect personal information of the user, similar to other online services. While p...
