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    Article

    The triggering effect of office design on employee creative performance: an exploratory investigation based on Duffy’s conceptualization

    The physical work environment has a far-reaching effect on employee creativity. However, the research conceptualizing office design typically focuses on specific rather than broad dimensions. In this study, th...

    Millissa F. Y. Cheung, Iris D. Zhang in Asia Pacific Journal of Management (2021)

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    Article

    The Effect of Consumer Perceptions of the Ethics of Retailers on Purchase Behavior and Word-of-Mouth: The Moderating Role of Ethical Beliefs

    This paper explores how consumers perceive retailer ethics. Based on a review of the marketing and consumer research literature, we conceptualize consumer perceptions of the ethics of retailers (CPER) as a mul...

    Millissa F. Y. Cheung, W. M. To in Journal of Business Ethics (2021)

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    Article

    The effect of organizational responses to service failures on customer satisfaction perception

    This paper explores how organizational responses to service failures affect perceived justice and recovery satisfaction using responses from 410 customers who experienced service failures in Hong Kong. The res...

    Millissa F. Y. Cheung, W. M. To in Service Business (2017)

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    Explore how Chinese consumers evaluate retail service quality and satisfaction

    The present study explores how Chinese consumers evaluate retail service quality and satisfaction. A questionnaire including items from SERVQUAL and RSQS was developed and administrated to a random sample of 5...

    W. M. To, Joyce F. Y. Tam, Millissa F. Y. Cheung in Service Business (2013)

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    Article

    Supervisor–Subordinate Guanxi and Employee Work Outcomes: The Mediating Role of Job Satisfaction

    In this study, we attempt to explain the divergent results found in the relationships between supervisor–subordinate guanxi and employee work outcomes. Specifically, we propose that the relationships between s...

    Millissa F. Y. Cheung, Wei-** Wu, Allan K. K. Chan… in Journal of Business Ethics (2009)