Resources, Co-Evolution and Artifacts
Theory in CSCW
Chapter and Conference Paper
With the advent of pervasive sensing devices, data captured about one’s everyday life (e.g., heart rate, sleep quality, emotion, or social activity) offers enormous possibilities for promoting in-home health c...
Chapter
Health is almost always a deeply personal issue. As individuals, people struggle to maintain and enhance their health within their own “messiness”—their values, practices, and beliefs.
Article
Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these app...
Chapter and Conference Paper
Many small organizations lack the expertise and resources to conduct usability evaluations of their websites. Social Overlays, presented here, is a new system that allows a community of users to collectively i...
Chapter and Conference Paper
Advances in location-sensing technology, coupled with an increasingly pervasive wireless Internet, have made it possible (and increasingly easy) to access and share information with context of one’s geospatial...
Book
Chapter
This chapter discusses, as an example of a resource in use, the Zephyr Help Instance as used at MIT. The Zephyr Help Instance is a chat-like system that allows users to ask questions and other users to answer....
Chapter
Chapter
In this chapter, we describe the genesis and use of an artifact that became a resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated repre...
Article
Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of s...
Chapter and Conference Paper
The current study attempts to address the social-technical gap by develo** a toolkit that can help information seekers to search for expertise and seek information via their social networks. The focus of the...
Chapter and Conference Paper
Help-seeking communities have been playing an increasingly critical role the way people seek and share information online, forming the basis for knowledge dissemination and accumulation. Consider:
Article
In pervasive environments, privacy is likely to be a major issue for users, and users will want to be notified of potential data capture. To provide notice to users, this paper argues for what it calls labelin...
Article
For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the ter...
Chapter and Conference Paper
I-DIAG is an attempt to understand how to take the collective discussions of a large group of people and distill the messages and documents into more succinct, durable knowledge. I-DIAG is a distributed enviro...
Article
Informal information, such as the expertise of an organization or the workarounds practiced by a community, is a critical part of organizational or collective memory systems. From a user-centered perspective, ...
Article
Are game and entertainment systems different than work-oriented systems? What drives the user's experience in a collaborative game? To answer these questions, we performed a participant-observation study of a ...