Skip to main content

and
  1. No Access

    Chapter and Conference Paper

    Hel** People to Control Their Everyday Data for Care: A Scenario-Based Study

    With the advent of pervasive sensing devices, data captured about one’s everyday life (e.g., heart rate, sleep quality, emotion, or social activity) offers enormous possibilities for promoting in-home health c...

    Pei-Yao Hung, Mark S. Ackerman in Pervasive Computing Technologies for Healthcare (2022)

  2. No Access

    Chapter

    Designing for Lived Health: A Practice-Based Approach for Person-Centered Health Information Technologies

    Health is almost always a deeply personal issue. As individuals, people struggle to maintain and enhance their health within their own “messiness”—their values, practices, and beliefs.

    Elizabeth Kaziunas, Mark S. Ackerman in Designing Socially Embedded Technologies i… (2015)

  3. No Access

    Article

    Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

    Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these app...

    Mark S. Ackerman, Juri Dachtera in Computer Supported Cooperative Work (CSCW) (2013)

  4. Chapter and Conference Paper

    Social Overlays: Collectively Making Websites More Usable

    Many small organizations lack the expertise and resources to conduct usability evaluations of their websites. Social Overlays, presented here, is a new system that allows a community of users to collectively i...

    Tao Dong, Mark S. Ackerman, Mark W. Newman in Human-Computer Interaction – INTERACT 2013 (2013)

  5. Chapter and Conference Paper

    Sharing Map Annotations in Small Groups: X Marks the Spot

    Advances in location-sensing technology, coupled with an increasingly pervasive wireless Internet, have made it possible (and increasingly easy) to access and share information with context of one’s geospatial...

    Ben Congleton, Jacqueline Cerretani in Human-Computer Interaction – INTERACT 2009 (2009)

  6. No Access

    Book

  7. No Access

    Chapter

    The Zephyr Help Instance as a CSCW Resource

    This chapter discusses, as an example of a resource in use, the Zephyr Help Instance as used at MIT. The Zephyr Help Instance is a chat-like system that allows users to ask questions and other users to answer....

    Mark S. Ackerman, Leysia Palen in Resources, Co-Evolution and Artifacts (2008)

  8. No Access

    Chapter

    Reflections and Conclusions: Toward a Theory of Resources

    Mark S. Ackerman, Christine A. Halverson in Resources, Co-Evolution and Artifacts (2008)

  9. No Access

    Chapter

    The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet

    In this chapter, we describe the genesis and use of an artifact that became a resource for a wide range of activities. We discuss how the creation and use of the rush cheat sheet (RCS) and its associated repre...

    Christine A. Halverson, Mark S. Ackerman in Resources, Co-Evolution and Artifacts (2008)

  10. No Access

    Article

    Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

    Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of s...

    Wayne G. Lutters, Mark S. Ackerman in Computer Supported Cooperative Work (CSCW) (2007)

  11. Chapter and Conference Paper

    SISN: A Toolkit for Augmenting Expertise Sharing Via Social Networks

    The current study attempts to address the social-technical gap by develo** a toolkit that can help information seekers to search for expertise and seek information via their social networks. The focus of the...

    Jun Zhang, Yang Ye, Mark S. Ackerman, Yan Qu in Online Communities and Social Computing (2007)

  12. No Access

    Chapter and Conference Paper

    CommunityNetSimulator: Using Simulations to Study Online Community Networks

    Help-seeking communities have been playing an increasingly critical role the way people seek and share information online, forming the basis for knowledge dissemination and accumulation. Consider:

    Jun Zhang, Mark S. Ackerman, Lada Adamic in Communities and Technologies 2007 (2007)

  13. No Access

    Article

    Privacy in pervasive environments: next generation labeling protocols

    In pervasive environments, privacy is likely to be a major issue for users, and users will want to be notified of potential data capture. To provide notice to users, this paper argues for what it calls labelin...

    Mark S. Ackerman in Personal and Ubiquitous Computing (2004)

  14. No Access

    Article

    Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use

    For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the ter...

    Mark S. Ackerman, Christine Halverson in Computer Supported Cooperative Work (CSCW) (2004)

  15. No Access

    Chapter and Conference Paper

    I-DIAG: From Community Discussion to Knowledge Distillation

    I-DIAG is an attempt to understand how to take the collective discussions of a large group of people and distill the messages and documents into more succinct, durable knowledge. I-DIAG is a distributed enviro...

    Mark S. Ackerman, Anne Swenson, Stephen Cotterill in Communities and Technologies (2003)

  16. No Access

    Article

    Collaborative Support for Informal Information in Collective Memory Systems

    Informal information, such as the expertise of an organization or the workarounds practiced by a community, is a critical part of organizational or collective memory systems. From a user-centered perspective, ...

    Mark S. Ackerman, David W. McDonald in Information Systems Frontiers (2000)

  17. No Access

    Article

    Computing, Social Activity, and Entertainment: A Field Study of a Game MUD

    Are game and entertainment systems different than work-oriented systems? What drives the user's experience in a collaborative game? To answer these questions, we performed a participant-observation study of a ...

    Jack Muramatsu, Mark S. Ackerman in Computer Supported Cooperative Work (CSCW) (1998)