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Article

Future directions for chatbot research: an interdisciplinary research agenda

Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited k...

Asbjørn Følstad, Theo Araujo, Effie Lai-Chong Law, Petter Bae Brandtzaeg… in Computing (2021)