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Chapter and Conference Paper
Understanding the Limitations of Eco-feedback: A One-Year Long-Term Study
For the last couple of decades the world has been witnessing a change in habits of energy consumption in domestic environments, with electricity emerging as the main source of energy consumed. The effects of t...
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Chapter and Conference Paper
Customer Experience Modeling: Designing Interactions for Service Systems
Designers aspire to create engaging and desirable experiences. To that end they study users, aiming to better understand their preferences, ways of thinking and desired outcomes. In the service sector this tas...
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Chapter
What Drives Software Development: Bridging the Gap Between Software and Usability Engineering
This chapter presents two important issues integrating software and usability engineering. The first issue is use case driven development, we discuss the importance of describing use cases through technology-f...
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Chapter and Conference Paper
Galactic Dimensions: A Unifying Workstyle Model for User-Centered Design
This paper describes a new unifying workstyle model for the user-centered design process, comprised of eight dimensions that we claim as fundamental to supporting the UCD process. Our proposal is new because i...
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Chapter and Conference Paper
A UML-Based Tool for Designing User Interfaces
Existing software modeling tools are widely recognized to be hard to use and, hence, to adopt. We believe those usability problems are related to a legacy of formalism-centric tools that don’t promote the new ...
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Chapter and Conference Paper
CanonSketch: A User-Centered Tool for Canonical Abstract Prototy**
In this paper, we argue that current user interface modeling tools are developed using a formalism-centric approach that does not support the needs of modern software development. In order to solve this proble...
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Chapter and Conference Paper
Addressing Marketing Requirements in User-Interface Design for Multiple Platforms
The commercial use of the Internet for service provision has deeply changed the environment where human-computer interaction takes place. Web interfaces are now integrated in overall service provision, and are...