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    Chapter

    A Master Program in Services Engineering and Management at the University of Porto

    The education of professional engineers has been mainly oriented towards the requirements of industry, although many graduates will start and end up working in service organizations. Services always involve in...

    J. Falcão e Cunha, Lia Patrício, Ana Camanho… in Service Science, Management and Engineerin… (2008)

  2. Chapter and Conference Paper

    Essential Use Cases in the Design of Multi-channel Service Offerings — A Study of Internet Banking

    This article presents the results of a qualitative study of a multichannel bank. It aims at develo** new methods of gathering user requirements for web interfaces, joining HCI and Marketing perspectives. The...

    Lia Patrício, J. Falcão e Cunha, Raymond P. Fisk, Oscar Pastor in Web Engineering (2003)

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    Chapter and Conference Paper

    Addressing Marketing Requirements in User-Interface Design for Multiple Platforms

    The commercial use of the Internet for service provision has deeply changed the environment where human-computer interaction takes place. Web interfaces are now integrated in overall service provision, and are...

    Lia Patrício, J. Falcão e Cunha… in Interactive Systems. Design, Specification… (2003)