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    Chapter and Conference Paper

    Privacy Concerns in Chatbot Interactions

    Chatbots are increasingly used in a commercial context to make product- or service-related recommendations. By doing so, they collect personal information of the user, similar to other online services. While p...

    Carolin Ischen, Theo Araujo, Hilde Voorveld, Guda van Noort in Chatbot Research and Design (2020)