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  1. Article

    Open Access

    Develo** primary care teams prepared to improve quality: a mixed-methods evaluation and lessons learned from implementing a microsystems approach

    Health systems in the United States are increasingly required to become leaders in quality to compete successfully in a value-conscious purchasing market. Doing so involves develo** effective clinical teams ...

    Nancy Pandhi, Sally Kraft, Stephanie Berkson, Sarah Davis… in BMC Health Services Research (2018)

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  2. No Access

    Article

    Workload balancing: staffing ratio analysis for primary care redesign

    The objective of this paper is to investigate the staffing composition of chief care providers (e.g., physician (MD)) and support staff (e.g., medical assistant (MA)) under various task assignment settings to ...

    **ang Zhong, Hyo Kyung Lee, Molly Williams… in Flexible Services and Manufacturing Journal (2018)

  3. No Access

    Chapter and Conference Paper

    Staffing Ratio Analysis in Primary Care Redesign: A Simulation Approach

    The objective of this paper is to investigate the optimal staffing ratio under various primary clinic settings. Specifically, by using simulations, we investigate the effects of workload shift and identify the...

    **ang Zhong, Hyo Kyung Lee, Molly Williams… in Health Care Systems Engineering for Scient… (2016)