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Article
Open AccessPutting the SWORD to the Test: Finding Workarounds with Process Mining
Workarounds, or deviations from standardized operating procedures, can indicate discrepancies between theory and practice in work processes. Traditionally, observations and interviews have been used to identif...
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Article
Call for Papers, Issue 3/2025
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Article
Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage
IT users are increasingly experienced at adapting technologies to their needs; resulting in the widespread use of workarounds and shadow IT. To ascertain the impact of job characteristics on this behavior, a s...
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Chapter and Conference Paper
From Automatic Workaround Detection to Process Improvement: A Case Study
The improvement of business processes through learning and investigating workarounds has attracted research attention in recent years. Workarounds can be considered as a symptom of needed process improvements ...