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  1. Article

    Open Access

    Putting the SWORD to the Test: Finding Workarounds with Process Mining

    Workarounds, or deviations from standardized operating procedures, can indicate discrepancies between theory and practice in work processes. Traditionally, observations and interviews have been used to identif...

    Wouter van der Waal, Inge van de Weerd… in Business & Information Systems Engineering (2024)

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  2. Article

    Call for Papers, Issue 3/2025

    Adela del Río Ortega, Iris Beerepoot… in Business & Information Systems Engineering (2023)

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  3. No Access

    Article

    Encourage autonomy to increase individual work performance: the impact of job characteristics on workaround behavior and shadow IT usage

    IT users are increasingly experienced at adapting technologies to their needs; resulting in the widespread use of workarounds and shadow IT. To ascertain the impact of job characteristics on this behavior, a s...

    Aline de Vargas Pinto, Iris Beerepoot… in Information Technology and Management (2023)

  4. No Access

    Chapter and Conference Paper

    Towards Understanding the Role of the Human in Event Log Extraction

    Process mining is widely used to visualize, analyze, and improve business processes. However, often its application is hindered by the considerable preparation effort that needs to be conducted by humans. One ...

    Vinicius Stein Dani, Henrik Leopold… in Business Process Management Workshops (2022)

  5. No Access

    Chapter and Conference Paper

    On the Origin of Questions in Process Mining Projects

    In line with the growing popularity of process mining, several methodologies have been proposed to guide the conduct of process mining projects. Such methodologies reason that process mining projects start wit...

    Francesca Zerbato, Jelmer J. Koorn… in Enterprise Design, Operations, and Computi… (2022)