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Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking...
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Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach
Cyberfraud knows no boundaries and increases with the emergence of technology adoption. The remarkable rise of cybercrime and its catastrophic...
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Augmented reality and customer engagement in the context of e-banking
The purpose of this study is to examine the impact of augmented reality on customer engagement and the influence of customer engagement on the...
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Greening for greater good: investigating the critical factors for customer satisfaction with sustainable e-banking
This study investigated the impact of efficiency, reliability, responsiveness, safety, and security on customer satisfaction with sustainable...
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New Trends in the Banking Sector and the Development of E-Banking
The banking industry is no longer a limited field of work in which clients conduct business with banks all over the world in order to lend money or...
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The antecedents of customers’ attitude and behavioral intention of using e-banking: the moderating roles of social influence and customers’ traits
This study examines the four antecedents of customers’ attitudes and two moderating effects of social influence and customers’ traits on the effects...
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Negative emotions and consumer behavioural intention to adopt emerging e-banking technology
Successful implementation of e-banking technology depends on how consumers perceive the technology and how likely they are to adopt it. Although...
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How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the...
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Customer Preference Towards E-banking Services Offered by State Bank of India
The objectives of this research is to raise customer insights and ascertain which bank’s E-banking services they prefer. Following data collection,...
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Prediction of Customer Satisfaction in E-banking Services Through Neural Network Approach
Today, banking sector is expanding rapidly with new e-banking services. As the growing concern for E-banking services that have made the efforts the...
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E-Banking Loyalty and Its Background: A Bibliometric Analysis
Digital banking has become essential from the point of view of both the client and financial institutions. The restructuring of the banking sector is...
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A Study on E-Banking Services and Its Growth Among the Educated Teenagers in Bangalore
In this period of worldwide competition, the banking sector has developed as a crucial administration industry. The banking sector has expanded its...
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Effect on E-Service Quality and Perspective of Customers on Customers’ Loyalty in the Banking Industry in Hong Kong
As the International Financial Centre, Hong Kong Bank sector is an important industry. With the rapid adoption of e-banking services in the bank...
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Perceived Quality of NMB Bank PLC E-Banking Services in Tanzania
Purpose: Investigation of customers’ perception on quality of NMB Bank PLC e-banking services in Dodoma city of Tanzania was performed. The study...
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Designing for Banking Resilience: A DeFi E-Learning Solution
Not resilient enough? Is this the reason why banks are losing their power dominance? With the rise of the decentralized financial ecosystem,...
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Customers’ Acceptance of E-banking During the COVID-19 Pandemic: The Case of Oman
The Omani banking industry still lags behind in kee** up with the full adoption of e-banking technologies in delivering its services. Nevertheless,...
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The Effects of Cyber Crime on E-Banking
This research paper is intended to raise awareness of cybercrime on our daily transaction. In the introduction we will state brief issues that occurs...
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Influence of E-commerce and Emerging Innovative Technological Advancements in the Banking Sector in Pakistan
The banking industry is considered the backbone of the economy. E-banking, deeply influenced by e-commerce activities, achieved worldwide...
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Understanding Customer Adoption of E-banking
Financial institutions have been forced to make investments to maintain and improve customer satisfaction through E-banking offers. This electronic...
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Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria
Despite the increased availability and accessibility of the internet, many bank clients continue to queue in the bank. This enigma necessitates...
