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Have a Nice Flight! Understanding the Interplay Between Topics and Emotions in Reviews of Luxury Airlines in the Pre- and Post-Covid-19 Periods
Few studies assessed the impact of Covid-19 on the aviation industry from the passengers’ perspective. This study examined how airline passengers’...
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Personalization @ scale in airlines: combining the power of rich customer data, experiential learning, and revenue management
Recently, several macro trends have converged to provide airlines new opportunities for one-to-one digital customer engagement and personalization....
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Service quality and intention to recommend in low-cost and full-service airlines in Turkey
This study contributes to the knowledge of airline service quality in Turkey. The aim is to investigate the relationship between service quality and...
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Competitive Differentiation in Airlines’ Mobile Applications with the Assistance of Eye-Tracking Research
In a highly competitive environment, airline companies need to differentiate their marketing strategy and delivery of their services in order to...
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An Evaluation of the Operational Performance and Profitability of the U.S. Airlines
Since 2008, a series of mega-mergers has dramatically changed the U.S. airline industry. Despite the presence of fewer airlines in the market, the...
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Airlines
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Estimating the confidence intervals for DEA efficiency scores of Asia-Pacific airlines
Data envelopment analysis (DEA) is a popular non-parametric approach to examine performance and productivity of airlines; however, it could not...
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Seat assignment problem with the payable up-grade as an ancillary service of airlines
The de-bundling and re-bundling of service products offered by low cost carriers from service innovation have become 'à-la-carte' services and...
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Airlines’ Low-Demand Risk Management Implications of COVID-19 Crisis-Induced Immobility Utilizing Big Data
COVID-19 pandemic induced forced travel restrictions, flight suspension, and entry bans, which significantly affected the worldwide transportation...
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From product-oriented flight providers to customer-centric retailers: a dynamic offering framework and implementation guidelines for airlines
Industry insiders and analysts see dynamic offering—a highly responsive and customer-centric approach to offer design mirroring the practices of...
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Cover Images of Inflight Magazines as Airlines’ Methods of Impression Management: Alitalia’s Ulisse Magazine and Finnair’s Blue Wings Magazine
This research examines the cover images of two inflight magazines— Ulisse (Alitalia) and Blue Wings (Finnair)—as a method for airlines to manage their...
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Robust pricing for airlines with partial information
In the spot market for air cargo, airlines typically adopt dynamic pricing to tackle demand uncertainty, for which it is difficult to accurately...
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Covid-19 infection risk on US domestic airlines
Working with recent data and research findings, we estimate the probability that an air traveler in economy class would have contracted Covid-19 on a...
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Reputational Crisis Risk Management: The Immediate Effect of a Plane Crash on Airlines’ Digital Branding
Airlines tragedies are fortunately rare, but when they happen, the results are devastating. Most of the companies under crisis are not able to manage...
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Lufthansa Airlines. The Microeconomic and Macroeconomic Environment of the Company and the Industry in 2020 and Its Readiness Against Crisis
The objective of this work is to provide an analysis of the impact of the microeconomic and macroeconomic environment of Lufthansa Airlines and sets...
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Tourism Policies and Technological Strategies Adopted by Airlines in Malaysia
The policy and operational practices of Malaysian Airlines will be investigated by the research’s aims. This aircraft carrier was resurrected in the...
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Sustainability of airlines in India with Covid-19: Challenges ahead and possible way-outs
Coronavirus outbreak has been highly disruptive for aviation sector, threatening the survival and sustainability of airlines. Apart from massive...
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Learning from Strategic Failures: What Really Happened to AtlasGlobal Airlines?
Historically, the aviation industry is full of airlines that went out of business. AtlasGlobal, once a prominent airline in Turkey, stopped its...
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The Political Economy of the Board of Directors: The Case of Turkish Airlines (1956–2020)
Turkish AirlinesAirline, the first civil airline organization in TurkeyTurkey, has positioned itself as a flag carrier. The aim of this chapter is to...
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The Factors Affecting the Passengers’ Avoidance to Use the Mobile Applications of Airlines
Nowadays, rapid development in information technologies has been experienced in the aviationAviation industry as in other industries. This...