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Chapter and Conference Paper
Multi-class Sentiment Classification for Customers’ Reviews
The rise of e-commerce due to the Covid-19 situation is becoming more significant in 2021. It could lead to great demands to understand customers’ opinions usually shown in their reviews. An e-commerce platfor...
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Chapter and Conference Paper
Towards a Trust and Reputation Framework for Social Web Platforms
Trust and Reputation Systems (TRSs) represent a significant trend in decision support for Internet-based interactions. They help users to decide whom to trust and how much to trust a transaction. They are also...