Information Systems Outsourcing
Towards Sustainable Business Value
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Chapter
The Early History of IT Outsourcing: A Personal Reflection
In this chapter, I attempt to document the early days of Information Technology Outsourcing, starting with the initial EDS facilities management contracts, which then led to the notion of IT outsourcing and it...
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Chapter
Introduction: Riding the Waves of Outsourcing Change in the Era of Digital Transformation
The trend towards digital transformation has brought about a number of emerging challenges for information systems outsourcing. Organizations have to understand how to digitally innovate through IS outsourcing...
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Article
Crowdsourcing of information systems research
This paper addresses how technology-mediated mass collaboration offers a dramatically innovative alternative for producing IS research. We refer to this emerging genre as the crowdsourced research genre and devel...
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Chapter
The Design Construct in Information Systems Design Science
The concept of what constitutes design is in flux, and constantly expanding (Stewart, 2011: 515). The industrial revolution is argued to have given rise to design-based disciplines, such as engineering and archit...
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Article
Examining the antecedent factors of online microsourcing
In this paper, we empirically investigate what motivates firms to engage in the new outsourcing practice known as online microsourcing. Five antecedent factors involved in making online microsourcing decisions...
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Article
Toward a process-based view of information technology acceptance
Research into the acceptance of technology is in need of an alternative approach. Despite repeated calls for research to guide our colleagues-in-practice in the deployment of systems that are accepted, there h...
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Book
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Chapter
Information Technology Outsourcing: Towards Sustainable Business Value
This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are ...
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Chapter
From Onshore to Offshore of IT Services Outsourcing: History of One Large Australian Organisation’s Journey
IT outsourcing is common business practice and in recent years has moved to the use of offshore IT service companies. In 2008 we described the outsourcing approach of a large Australian company (Alpha Corporat...
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Chapter
Social Capital: A Framework for Studying IT Outsourcing
Social capital provides a lens that allows us to focus on a wide range of aspects in Information Technology (IT) outsourcing vendor-client relationships. At the same time, social capital enables us to view cli...
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Article
The design construct in information systems design science
This paper arose from concerns regarding the current conceptualizations of ‘design’ in the emerging literature on design science (DS) in information systems (IS). In this paper, we argue that current conceptua...
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Article
Special issue on the Kleinian approach to information system research – foreword
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Article
Houston, we’ve had a problem…… offshoring, IS employment and the IS discipline: perception is not reality
We believe that the information system (IS) discipline has a major and urgent problem to contend with: the general public appears to believe that there are ‘no jobs in IS’ because of offshoring. They see the o...
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Chapter
Information Technology Insourcing: Myths and Realities
As the external services market has evolved, academics have systematically studied a number of important aspects of these IT outsourcing decisions. These studies can be categorized as descriptive case studies ...
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Chapter
Outsourcing Myths and Contracting Realities
This chapter is based on one of the first articles we published for practitioners (Lacity and Hirschheim, 1993). At that time, very little research had been conducted on what actually happens in client organiz...
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Chapter
Realizing Outsourcing Expectations: Incredible Promises, Credible Outcomes
Drawing from the firsthand experiences of senior executives and Information Technology (IT) managers in North American and British companies, this chapter summarizes the expectations they had for outsourcing a...
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Article
Foreword to the special issue on IS sourcing
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Article
Understanding the outsourcing learning curve: A longitudinal analysis of a large Australian company
Outsourcing continues to capture the attention of researchers as more companies move to outsourcing models as part of their business practice. Two areas frequently researched and reported in the literature are...
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Article
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Trust has been considered a central aspect of successful IT outsourcing. Although a great deal of interest in trust has been described, there are very few theoretical models in the IT outsourcing literature to...
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Chapter and Conference Paper
Challenges of Professionalization: Bridging Research and Practice through a Body of Knowledge for IT Specialists
This paper suggests that the interpretation and development of IT occupations as knowledge work might provide a more realistic avenue to proceed towards more professional practice in the IT field rather than t...
