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    Living Reference Work Entry In depth

    Agency Problems in Private Equity

    Rosemary Batt, Eileen Appelbaum in The Palgrave Encyclopedia of Private Equity

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    Chapter

    The Viability of Alternative Call Centre Production Models

    Advances in information technologies and marketing techniques have led to a revolution in service delivery systems over the last decade. Whereas service delivery historically was decentralized and personal and...

    Rosemary Batt, Lisa Moynihan in Call Centres and Human Resource Management (2004)