Business Process Management: Blockchain, Robotic Process Automation and Educators Forum
BPM 2023 Blockchain, RPA and Educators Forum, Utrecht, The Netherlands, September 11–15, 2023, Proceedings
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Article
Open AccessUser Behavior Mining
Studying the behavior of users in software systems has become an essential task for software vendors who want to mitigate usability problems and identify automation potentials, or for researchers who want to t...
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Chapter and Conference Paper
A Discussion on Generalization in Next-Activity Prediction
Next activity prediction aims to forecast the future behavior of running process instances. Recent publications in this field predominantly employ deep learning techniques and evaluate their prediction perform...
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Chapter and Conference Paper
Large Language Models Can Accomplish Business Process Management Tasks
Business Process Management (BPM) aims to improve organizational activities and their outcomes by managing the underlying processes. To achieve this, it is often necessary to consider information from various ...
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Chapter and Conference Paper
SAP Signavio Academic Models: A Large Process Model Dataset
In this paper, we introduce the SAP Signavio Academic Models (SAP-SAM) dataset, a collection of hundreds of thousands of business models, mainly process models in BPMN notation. The model collection is a subset o...
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Book and Conference Proceedings
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Chapter and Conference Paper
Automating Computer Software Validation in Regulated Industries with Robotic Process Automation
Computerized System Validation (CSV) aims to ensure that software systems in regulated environments, such as the pharmaceutical industry, adhere to strict regulatory requirements. It plays a crucial role in gu...
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Chapter and Conference Paper
Attribute-Based Conformance Diagnosis: Correlating Trace Attributes with Process Conformance
An important practical capability of conformance checking is that organizations can use it to alleviate potential deviations from the intended process behavior. However, existing techniques only identify these...
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Chapter and Conference Paper
Mastering Robotic Process Automation with Process Mining
Robotic Process Automation (RPA) is an emerging automation technology that creates software (SW) robots to partially or fully automate rule-based and repetitive tasks (aka routines) previously performed by hum...
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Chapter and Conference Paper
Uncovering Object-Centric Data in Classical Event Logs for the Automated Transformation from XES to OCEL
Object-centric event logs have recently been introduced as a means to capture event data of processes that handle multiple concurrent object types, with potentially complex interrelations. Such logs allow proc...
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Chapter and Conference Paper
A Reference Data Model for Process-Related User Interaction Logs
User interaction (UI) logs are high-resolution event logs that record low-level activities performed by a user during the execution of a task in an information system. Each event in a UI log corresponds to a s...
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Article
Open AccessToward Automated Support of Complaint Handling Processes: An Application in the Medical Technology Industry
Complaints about finished products are a major challenge for companies in the medical technology industry, where product quality is directly related to public health and therefore strictly regulated. In this p...
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Chapter and Conference Paper
Are We Doing Things Right? An Approach to Measure Process Inefficiencies in the Control Flow
A major dimension for assessing organizational performance is efficiency, i.e., the amount of output obtained from a given input. Organizational efficiency is closely connected to business process efficiency. ...
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Chapter and Conference Paper
IoT-Based Activity Recognition for Process Assistance in Human-Robot Disaster Response
Mobile robots like drones or ground vehicles can be a valuable addition to emergency response teams, because they reduce the risk and the burden for human team members. However, the need to manage and coordina...
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Article
Towards Explainable Process Predictions for Industry 4.0 in the DFKI-Smart-Lego-Factory
With the advent of digitization on the shopfloor and the developments of Industry 4.0, companies are faced with opportunities and challenges alike. This can be illustrated by the example of AI-based process pr...
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Chapter and Conference Paper
Supporting Complaint Management in the Medical Technology Industry by Means of Deep Learning
Complaints about finished products are a major challenge for companies. Particularly for manufacturers of medical technology, where product quality is directly related to public health, defective products can ...
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Chapter and Conference Paper
Clustering Business Process Activities for Identifying Reference Model Components
Reference models are special conceptual models that are reused for the design of other conceptual models. They confront stakeholders with the dilemma of balancing the size of a model against its reuse frequenc...
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Chapter and Conference Paper
Process Mining and the Black Swan: An Empirical Analysis of the Influence of Unobserved Behavior on the Quality of Mined Process Models
In this paper, we present the epistomological problem of induction, illustrated by the metaphor of the black swan, and its relevance for Process Mining. The quality of mined models is typically measured in ter...
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Chapter and Conference Paper
Process Mining Crimes – A Threat to the Validity of Process Discovery Evaluations
Given the multitude of new approaches and techniques for process mining, a thorough evaluation of new contributions has become an indispensable part of every publication. In this paper, we present a set of 20 ...
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Chapter and Conference Paper
Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL
Today’s organizations are socio-technical systems in which human workers increasingly perform knowledge work. Interactions between knowledge workers, clerks, and systems are essentially speech acts controlling...
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Article
A graph-theoretic method for the inductive development of reference process models
Business process management is one of the most widely discussed topics in information systems research. As process models advance in both complexity and maturity, reference models, serving as reusable blueprin...
