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Article
UX debt in an agile development process: evidence and characterization
The metaphor of technical debt (TD) has generated a conceptual framework on factors that weaken the quality of software and accumulate a repair cost. However, user-related aspects like user experience (UX) rec...
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Article
Usability improvement through A/B testing and refactoring
Usability evaluation is an essential task in web application development. There have been several attempts to integrate user-centered design with agile methods, but it is hard to synchronize their practices. U...
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Article
A framework and tool to manage Cloud Computing service quality
Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service...