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  1. Chapter and Conference Paper

    Evaluating the Mckinsey’s Choices Framework: A Chilean Experiment of Online Customers

    Users learn patterns of thought, activities, and communications by being in a specific social environment. An application or website interface is the environment in which the user and the system interact. It m...

    Jaime Díaz, Ángela Patricia Villareal-Freire in Social Computing and Social Media. Communi… (2019)