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Chapter and Conference Paper
Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?
In this paper, we study how usability professionals’ thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professiona...
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Chapter and Conference Paper
Human Work Interaction Design for e-Government and Public Information Systems
Varied backgrounds of users, heterogeneous delivery media and diverse socio-cultural and organizational contexts pose new challenges of human work interaction design in the field of e-government and public inf...
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Chapter and Conference Paper
Re-framing HCI through Local and Indigenous Perspectives
This one-day workshop aims to present different local and indigenous perspectives from all over the world in order to lead into an international dialogue on re-framing concepts and models in HCI/Interaction De...
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Chapter and Conference Paper
Virtual Teams and Human Work Interaction Design - Learning to Work in and Designing for Virtual Teams
The boundaries and work processes for how virtual teams interact are undergoing changes, from a tool and stand-alone application orientation, to the use of multiple generic platforms chosen and redesigned to t...
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Chapter and Conference Paper
Towards a Theory of Cultural Usability: A Comparison of ADA and CM-U Theory
Cultural models in terms of the characteristics and content of folk theories and folk psychology have been important to social scientists for centuries. From Wilhelm Wundt’s Volkerpsychologie to the distribute...
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Chapter and Conference Paper
Cultural Usability Tests – How Usability Tests Are Not the Same All over the World
The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report on a multi-site, cross-cultural grounded theory field study of think aloud testing in seve...
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Chapter and Conference Paper
Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems
Whereas research on usability predominantly employs universal definitions of the aspects that comprise usability, people experience their use of information systems through personal constructs. Based on 48 rep...
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Chapter and Conference Paper
Comparing User and Software Information Structures for Compatibility
Eastern and Western cultures differ quite systematically in how they group objects, functions and concepts into categories [1,2,3]. This has implications for how navigation features, such as menus, links, dire...
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Chapter and Conference Paper
Relationship Model in Cultural Usability Testing
Culture plays an important role in the global market today. It not only affects products, but also impacts on usability evaluation methods. In this paper we first introduce culture theories and two kinds of re...
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Chapter and Conference Paper
Analyzing Non-verbal Cues in Usability Evaluation Tests
Verbal data is the primary focus for analysis in the prevalent Usability evaluations like in ‘Think Aloud Method’. This study involves 18 cross cultural TA tests and it was found that users use gestures profou...
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Chapter and Conference Paper
The Cultural Usability (CULTUSAB) Project: Studies of Cultural Models in Psychological Usability Evaluation Methods
Cultural models in terms of the characteristics and content of folk theories and folk psychology have been important to social scientists for centuries. We suggest that they should be at the heart of the scien...