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Retail pricing, cashback and refund decisions in a supply chain with e-shop and direct channels
In this research, we are trying to design a model using incentive policies in a supply chain in which a store can sell either directly or through...
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How cash-back strategy affect sale rate under refund and customers’ credit
This paper attempts to develop a dynamic model for a chain, including online shops and customers. In this chain, online shops can sell their goods...
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Return-refund strategy with coordination contracts in the e-commerce supply chain: a study under effects of digitalization and sustainable manufacturing
The seismic impact of the COVID-19 outbreak has accelerated the evolution of resilient supply chains, shedding light on the indispensable role of...
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Strategic Analysis of a Dual Channel Green Supply Chain with Return-Refund Facility
Due to the advancement of online marketing, many manufacturers have started to provide a return policy with refund agreements. This paper concerns...
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Return window decision for modular mass customization products in a two-echelon returnable supply chain
This paper considers a two-echelon returnable supply chain in which a manufacturer sells modular mass customization (MC) products via a retailer to...
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Case 89 Meta Financials Group Inc. (Pathward Financial)
Meta Financial Group Inc. is a registered bank holding company which was incorporated in the year 1993. The group includes Pathward Financial and the...
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The personalized recommendation for OTA flight cancellation and change services during the pandemic
The COVID-19 pandemic has had a dramatic impact on people’s travels. Due to the recurrent pandemic and regionally different policies in China,...
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Tourists’ Travel Motivations During Crises: Lessons from the COVID-19 Pandemic
This study seeks to explore tourists’ travel motivation during the COVID-19 pandemic. This study presents findings from an online questionnaire sent...
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Quality Design for the COVID-19 Pandemic: Use of a Web Scra** Technique on Text Comments and Quality Ratings from Multiple Online Sources
This study explores the main determinants of airline satisfaction by integrating data from two online survey sources collected via the use of a web...
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Socially Optimal Retail Return Strategies Under the Influence of Endowment Effect
As a solution to bring security for customers in the retail markets, product return policies are widely utilized. As a result, many retailers take...
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Decoding customer experiences in rail transport service: application of hybrid sentiment analysis
The paper aims to enhance customers’ satisfaction levels by identifying improvements in the service quality of the rail transport industry in...
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An optimal put option contract for a reverse supply chain: case of remanufacturing capacity uncertainty
Reverse supply chain (RSC) management can be implemented to ameliorate environmental and economic goals simultaneously. In 2020, the devastating...
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The Role of Trust in the Service Recovery Context and Its Subsequent Effect on the Repurchase Intention
Trust is considered a central construct in the relationship marketing and despite appreciating the role of service recovery efforts in restoring...
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The greenguard effect: When and why consumers react less negatively following green product failures
This research explores consumer reactions following green product failures, identifying a novel benefit for companies selling environmentally...
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Reducing ecommerce returns with return credits
Massive ecommerce returns incur considerable costs for e-retailers, erode their competitiveness and make their product returns management complex and...
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Undesired Impulse e-Buying Behavior: An Exploratory Study: An Abstract
E-tailers’ marketing strategies and new technology developments on the internet frequently increase the likelihood of impulsive e-buying in...
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Reactive or proactive? An online retailer’s omnichannel strategy for managing consumer returns
This study investigates two popular omnichannel strategies for managing consumer returns. The reactive strategy is online–offline return partnership,...
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Islamic Banks and Their Zakat Distribution Practices
Islamic banks in Malaysia have been actively paying, reporting, and distributing their own zakat, albeit a few are not doing so. These three types of...
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Chinese travelers’ perceptions of demand-based pricing strategies of high-speed rail: a conjoint analysis approach
The purpose of this study is to examine how Chinese rail passengers trade off among various rail rate fences. Using conjoint analysis, this study...
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Competitive Environment Between Green and Non-green Products Considering Disruption and Alliance Strategy
Nowadays, the effective supply chain is considered more than ever. In this study, a supply chain composed of a dominant retailer and a non-green...
