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Measurement model for social capital: extending social capital in internationalization of SMEs
Social capital constituted of network relationships allows access to resources and opportunities outside the firm. This study aims to explore the...
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Service Expectations and Experiences of Visitors to a Provincial Nature Reserve in South Africa
The growth and expansion of tourism in South Africa has led to an increased need for tourist accommodation. The hospitality sector of tourism serves...
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What Can Affect the Intention to Revisit a Tourism Destination in the Post-pandemic Period? Evidence from Southeast Asia
As tourism plays an important role in the economic development of many countries, it is essential to understand the factors that drive tourists’...
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Persona preparedness: a survey instrument for measuring the organizational readiness for deploying personas
User-centric design within organizations is crucial for develo** information technology that offers optimal usability and user experience. Personas...
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To Stay or to Go! Exploring the Impact of Turnover Intention, Retention Strategies and Employee Surveys on Tourism Employee Retention in Zimbabwe
This paper discusses the importance of employee retention in Zimbabwean hotels. The paper argues that work experience and a conducive work...
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Mediation Impact of Socio-Technical Lean Implementation on Critical Success Factor and Service Quality Performance
There is a noticeable scarcity of theoretical models in the existing literature on service quality performance that establishes the core constructs...
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Rhetorical Analysis and Marketing Texts
The author discusses the value of a rhetorical approach in the analysis of scholarly discourse and provides an overview of how rhetoric will be used...
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Effects of Online Training Design and Training Environment on Training Transfer During Covid 19
Purpose This study aims to examine the effect of online training design and online training environment on training transfer during COVID-19....
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Introduction to Empirical Data Analysis
This chapter introduces, characterizes and classifies the eight methods of multivariate data analysis (MVA) covered in this book. When using MVA,...
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Service quality and business performance: the mediating role of innovation
Literature is replete with studies indicating how innovation influences service quality and business performance. In addition to highlighting the...
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Continuous Improvement Related Performance: A Bibliometric Study and Content Analysis
Continuous Improvement (CI) can be useful as dynamic capability for the organization, therefore, an important factor for the organizational and...
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Measurement Variance
This chapter covers the concept of measurement variance and construct validity. For a test to be valid, measurements must vary and they must vary in...
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Development and Validation of an Online Shop** Scale Adapted to Specific Cities of India
The present study aims to develop and validate an appropriate scale for online shoppers in the Indian context. In compliance with prior scale...
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An empirical analysis of factors influencing sustainability-oriented entrepreneurial intention: a study on university students
The present study constituted a modest attempt to investigate the effect of students’ perceived access to finance (PAF) and entrepreneurship...
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Development and Standardization of the Subjective Well-Being Measure (SWBM)
Subjective well-being (SWB) measures are important as they assess well-being from the perception of the respondents. This chapter discusses the SWB...
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Managing Covid-19 pandemic and supply chain disruptions through employee attitude: A cross-country analysis based on the transtheoretical model
In this paper, we examine the attitudinal changes and processes regarding Covid-19 guidelines through the lens of the Transtheoretical Model (TTM)...
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Validation of the Collective Organizational Engagement Scale
This study aimed to examine the psychometric properties of the scale which measures collective organizational engagement. Multilevel analysis was...
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Structural Equation Modelling with Second-Order Confirmatory Factor Analysis: Critical Factors Influencing Consumer Behavior in Medical Tourism
The chapter demonstrates an application of structural equation modelling (SEM) with latent variables in tourism research, and the associated...
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Effects of employee engagement on organizational performance: case of public universities in Ethiopia
The objective of this research is to examine the impact of Employee Engagement on Organizational Performance within Public Universities in Ethiopia....
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Servant and Positive Leadership Styles: A Bibliometric Analysis and Literature Review
In the field of management and psychology, recent years have seen increased interest in the topic of leadership profiles. This research contains a...