Business Process Management
20th International Conference, BPM 2022, Münster, Germany, September 11–16, 2022, Proceedings
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Chapter and Conference Paper
Map** the Landscape: Exploring Large Language Model Applications in Business Process Management
The irruption of large language models (LLMs) during the last year has prompted researchers and practitioners to explore novel scenarios for integrating LLMs, enhancing task execution efficiency across diverse...
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Article
Call for Papers, Issue 3/2025
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Chapter and Conference Paper
Defining Process Performance Measures in an Object-Centric Context
The calculation and analysis of process performance indicators (PPIs) and, in particular, the customized performance measures defined to measure a specific process domain, provide insight into whether a busine...
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Chapter and Conference Paper
From Text to Performance Measurement: Automatically Computing Process Performance Using Textual Descriptions and Event Logs
Process performance measurement assesses how well a process is running, covering various dimensions such as time, cost, and quality. This task involves the definition of measurable Process Performance Indicato...
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Article
Open AccessExogenous Shocks and Business Process Management
Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design...
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Living Reference Work Entry In depth
Business Process Performance Measurement
Abstract
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Book and Conference Proceedings
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Chapter and Conference Paper
Rolling Back to Manual Work: An Exploratory Research on Robotic Process Re-Manualization
Robotic process automation (RPA) is a technology that is presented as a universal tool that solves major problems of modern businesses. It aims to reduce costs, improve quality and create customer value. Howev...
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Book and Conference Proceedings
Business Process Management Forum
BPM 2022 Forum, Münster, Germany, September 11–16, 2022, Proceedings
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Article
Open AccessSeven Paradoxes of Business Process Management in a Hyper-Connected World
Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, info...
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Chapter and Conference Paper
Design Patterns for Board-Based Collaborative Work Management Tools
Board-based software tools for managing collaborative work (e.g. Trello or Microsoft Planner) are highly configurable information systems. Their structure is based on boards that contain cards organized in lis...
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Article
Open AccessVisual ppinot: A Graphical Notation for Process Performance Indicators
Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs ...
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Reference Work Entry In depth
Business Process Performance Measurement
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Chapter and Conference Paper
An Approach for the Automated Generation of Engaging Dashboards
Organizations use Key Performance Indicators (KPIs) to monitor whether they attain their goals. To support organizations at tracking the performance of their business, software vendors offer dashboards to thes...
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Chapter and Conference Paper
On the Relationships Between Decision Management and Performance Measurement
Decision management is of utmost importance for the achievement of strategic and operational goals in any organisational context. Therefore, decisions should be considered as first-class citizens that need to ...
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Chapter and Conference Paper
Enriching Decision Making with Data-Based Thresholds of Process-Related KPIs
The continuous performance improvement of business processes usually involves the definition of a set of process performance indicators (PPIs) with their target values. These PPIs can be classified into lag PP...
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Chapter and Conference Paper
A New Framework for Defining Realistic SLAs: An Evidence-Based Approach
In a changing and competitive business world, business processes are at the heart of modern organizations. In some cases, service level agreements (SLAs) are used to regulate how these business processes are p...
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Chapter and Conference Paper
Identifying Variability in Process Performance Indicators
The performance perspective of business processes is concerned with the definition of performance requirements usually specified as a set of Process Performance Indicators (PPIs). Like other business process p...
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Chapter and Conference Paper
Narrowing the Business-IT Gap in Process Performance Measurement
To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process Performance Indicators (PPIs) are used to specify relevant performance requirements. The f...
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Chapter and Conference Paper
Modelling Service Level Agreements for Business Process Outsourcing Services
Many proposals to model service level agreements (SLAs) have been elaborated in order to automate different stages of the service lifecycle such as monitoring, implementation or deployment. All of them have be...
