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    Chapter

    Online Health Care: A Classic Clash of Technology, People, and Processes

    This statement, in an e-mail to all physicians at FutureCare Medical Group, epitomized the ambivalence many physicians had for On-Line Patient Services. “Me too,” a partner chimed-in. “WE’LL GO BROKE!” e-maile...

    John Butler, Dan Dalan, Brian McCourt in Transforming Health Care Through Informati… (2010)