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Spiritual leadership influence on employee creative service performance: a moderated mediation analysis
This paper expands the understanding of the relationship between spiritual leadership (SPL) and the creative service performance of employees. The...
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The real-time and carry-over effects of injustice on performance and service quality in a ridesharing driver scenario
The nature of gig work and its growth have important implications for organizational justice theory. Aspects of gig work, including the transactional...
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The role of medical service employees’ psychological needs in the medical service sector
As life expectancy has increased, interest in well-being has increased across sample populations in many fields of study, including the well-being of...
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The correlation of leaders’ negative emotions and the moderating effect of temporal diversity on team members’ creativity and performance in South Korean ICT service companies
As a result of Korea's strong hierarchical tradition, leaders in Korean ICT service organizations frequently disregard the relevance of their...
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Coaching While Waiting for Autism Spectrum Disorder Assessment: A Pilot Feasibility Study for a Randomized Controlled Trial on Occupational Performance Coaching and Service Navigation
AimTo determine whether short-phase Occupational Performance Coaching combined with service navigation support is feasible for families waiting for...
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Abusive supervision and service employee’s wellbeing
Drawing on conservation of resources (COR) theory, we examined the link between abusive supervision and subordinates job strain and frustration via...
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Improving Human-Service Organizations through Process Map**: A Tutorial for Practitioners
Develo** and improving organizational processes is an important element for staff satisfaction, effective communication, and ultimately the success...
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The Impact of Servant Leadership on Proactive Service Behavior: a Moderated Mediation Model
As the implementers of government policies, junior civil servants bear the responsibility of providing services to the public. Whether they can put...
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A work-unit level analysis of employees’ well-being and service performance in hospitality industry
In this manuscript, the relationship between hotel work-units’ aggregate well-being and service performance is examined in two different ways. First,...
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The impact of the cuteness of service robots on consumers’ interaction willingness
With the advancement of artificial intelligence technology, service robots have become increasingly prevalent in various consumption scenarios. While...
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Comparative Effects of Interdependent and Independent Group Contingencies for Pre-service Teachers in a College Classroom
The purpose of this study was to compare the effectiveness of interdependent and independent group contingencies on pre-service teachers’ performance...
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Loneliness, peer relationships, and symptoms of depression affect health care service use in adolescence
Adolescents’ health behavior is promoted by their social relationships, and social isolation may affect their health and use of health care services....
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The effects of medical service attributes on the well-being of pregnant customers
Based on spillover theory, in this study examined the impacts of physician concern, staff concern, convenience of the care process, and tangible...
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Examining the Significance of Intercultural Communicative Competence Development in Trainees during Pre-service Training
The aim of this study is to discuss the need for improved intercultural communicative competence (ICC) training for pre-service Chinese as a Second...
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Performance Diagnostic Assessment
Performance diagnostic assessment, or performance analysis, is the assessment component of organizational behavior management. Its purpose is to...
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Antecedents and consequences of franchisee interaction in a food service setting
Recently there has been increased growth in the franchise sector, particularly in the food service category. Previous studies have focused primarily...
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Hospitality service aesthetic of luxury hotel front desk and its effect on consumers’ willingness-to-pay price premium
Draws on the integration of aesthetic theory and transaction-specific satisfaction theory, this study concentrated on the concept of hospitality...
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Laddered favorite psychologies of sustainable services: The lower the moderated service knowledge, the higher the self-fulfillment level
Needs are an invisible concept in people’s lives, and are the main motivator for many decisions. They include both the tangible and intangible...
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Faculty Time Expenditure Across Research, Teaching, and Service: Do Gender Differences Persist?
Faculty members are continually confronted with a multitude of activities among which they must divide their time. Prior research suggests that while...
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Exploring Pre-service, Early Childhood Educators’ Use of Praise: A Preliminary Investigation
When early childhood educators are not adequately trained in evidence-based behavior management strategies or do not have access to consultation...