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Ambulance service satisfaction level and associated factors among service users in Addis Ababa, Ethiopia
IntroductionPre-hospital ambulance service is the most important part of healthcare service. Client satisfaction with the service indicates the...
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Community perspectives on family planning service quality among users and non-users: a qualitative study from two cities in Burkina Faso
BackgroundMost studies that focus on quality of family planning (FP) services collect data from facilities. These studies miss the perspectives of...
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A qualitative integrative analysis of service users’ and service providers’ perspectives on ways to reduce coercion in mental health care
PurposeThe movement to develop and implement non-coercive alternatives in the provision of mental health care is gaining momentum globally. To...
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Using digital technology to reduce drug-related harms: a targeted service users’ perspective of the Digital Lifelines Scotland programme
BackgroundDeaths due to drug overdose are an international issue, causing an estimated 128,000 global deaths in 2019. Scotland has the highest rate...
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Prevalence and risk of sexual violence victimization among mental health service users: a systematic review and meta-analyses
PurposePeople with mental disorders are more likely to experience sexual violence than the general population, but little is known about the...
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Accessing health information during the COVID-19 pandemic: the experience of NHS maternity service users
BackgroundThe COVID-19 pandemic caused various disruptions to NHS maternity services in England. Changes were made to antenatal and postnatal care...
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Responsible coordination of municipal health and care services for individuals with serious mental illness: a participatory qualitative study with service users and professionals
BackgroundCare coordination is crucial to ensure the health of individuals with serious mental illness. The aim of this study was to describe and...
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The role of social accountability in changing service users’ values, attitudes, and interactions with the health services: a pre-post study
This study evaluated the effects of community engagement through social accountability on service users’ values, attitudes and interactions. We...
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A qualitative meta-synthesis of service users’ and carers’ experiences of assessment and involuntary hospital admissions under mental health legislations: a five-year update
BackgroundCompulsory admissions occur in psychiatric hospitals around the world. They result in coercive and sometimes traumatic experiences for...
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Recovery-oriented care in Teams Working with the ART Model in long-term Mental Health care: A Qualitative Study on the Experiences of Service Users and Their Significant Others
The Active Recovery Triad (ART) model provides a framework for recovery-oriented care in long-term mental health settings. The aim of this study is...
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Transcending technology boundaries and maintaining sense of community in virtual mental health peer support: a qualitative study with service providers and users
BackgroundThis qualitative study explores the experiences of peer support workers (PSWs) and service users (or peers) during transition from...
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HIV Pre-exposure Prophylaxis (PrEP) Care in Belgium: A mixed-methods Study on PrEP Users’ Experiences and Service Delivery Preferences
In Belgium, HIV pre-exposure prophylaxis (PrEP) services are mainly provided through specialised HIV clinics. To optimise PrEP uptake and retention...
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Picturing healthcare: a photovoice study of how healthcare is experienced by service users in a mental-health low threshold service
BackgroundA recent policy change dictates that all mental healthcare in Norway must be referred and documented in the medical record of the service...
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Exergaming (physically active video gaming) for mental health service users in a community mental health care setting: an ethnographic observational feasibility study
BackgroundPeople with severe and enduring mental illness experience health inequalities with premature mortality; lifestyle behaviours are known to...
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Inequity in clinical research access for service users presenting comorbidity within alcohol treatment settings: findings from a focused ethnographic study
BackgroundWhile healthcare policy has fostered implementation strategies to improve inclusion and access of under-served groups to clinical care,...
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‘This is hardcore’: a qualitative study exploring service users’ experiences of Heroin-Assisted Treatment (HAT) in Middlesbrough, England
BackgroundHeroin-Assisted Treatment (HAT) is well evidenced internationally to improve health and social outcomes for people dependent on opioids who...
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Quality of life outcomes for informal carers of long-term care service users in Austria, England and Finland
PurposeThe provision and funding of long-term care (LTC) for older people varies between European countries. Despite differences, there is limited...
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Raising the contraceptive prevalence rate to 50% by 2025 in Pakistan: an analysis of number of users and service delivery channels
BackgroundPakistan is the fifth most populous country in the world, with a population that is growing at 2.4% annually. Despite considerable...
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Measuring the quality of life of long-term care service users in Japan: a cross-sectional questionnaire study
BackgroundIn Japan’s super-aging society, the number of long-term care service providers is increasing, and the quality of care is a matter of...
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Similarities and differences between service users’ and carers’ experiences of crisis resolution teams in Norway: a survey
BackgroundCrisis resolution team (CRT) care in adult mental health services is intended to provide accessible and flexible short-term, intensive...
