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Service Quality of Amman BRT Based on User’s Perceptions: A Structural Equation Modeling Approach
This study aimed to assess the quality of Bus Rapid Transit (BRT) service in a develo** country, implementing this service for the first time,...
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Quantifications of service quality factors using the relative importance index method for passenger ferry service in Bangladesh
Service Quality (SQ) of passenger ferries greatly influences passengers' travel experience. The purpose of this article is to identify the passenger...
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Airline Service Quality Attributes
Quality of services play an important role for airlines to sustain their passenger experiences and increase passenger satisfactions. It is important...
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Application of Entropy – TOPSIS Method in Service Quality Assessment
Services play a significant role in a country's economy because they provide added value to customers and businesses. Therefore, service quality is...
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Analysis of the Influence of System Quality, Information Quality, and Service Quality of PBB
The purpose of this study was to examine the effect of the system quality, information quality, and service quality of the Tangerang City IPBB...
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Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study
This research intends to examine the Service Quality (SQ) factors in mail service operations conducted at NSH offices, Karnataka state, Southern...
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Spherical Fuzzy Multicriteria Decision Making for Evaluating Healthcare Service Quality of Hospitals During the Global Pandemic
This study identifies hospitals in Iran that have demonstrated exceptional performance in service quality during the COVID-19 pandemic based on the...
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Quality of Service Oriented Power Communication Network Test Mechanism
SDN technology realizes the separation of network control and data forwarding, and improves the efficiency and resource utilization of network...
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Service Quality in Health Care: A Bibliometric Analysis
A bibliometric study of service quality in health care was performed due to its growing importance and to examine service quality trends in existing...
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Research on Service Quality in the E-Commerce Sector
Service quality is a critical issue in the e-commerce industry. Customers are susceptible to all aspects of service quality and value the speed and...
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Quality of service aware routing in software defined video streaming: a survey
Software Defined Network (SDN) is a new emerging technology that has attracted enormous interest over the last few years as a result of existing...
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Optimization of Quality of Service in 5G Cellular Network by Focusing on Interference Management
In recent years the increase of mobile devices and users of the internet has led to an increase in the burden on the network, low connectivity, low...
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Routing Protocol Based Quality of Service and Links Stability (RPQLS) for Future Internet of Vehicles
Internet of Vehicles (IoV) is a significant part of the Internet of Things. However, vehicles in IoV network are characterized by their high...
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The Performance Assessment of Zambia Railways Transport Service Quality
Purpose: This study examined the railway transport service quality using Zambia railways limited as a case study. Design/Methodology/Approach: The...
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The Impact of Perceived Service Quality Towards Customer Loyalty and Satisfaction in the Telecommunication Service Industry
The main objective of this study is to investigate the relationship between service quality, customer satisfaction and customer loyalty in Malaysia....
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A fuzzy rough copula Bayesian network model for solving complex hospital service quality assessment
Healthcare tends to be one of the most complicated sectors, and hospitals exist at the core of healthcare activities. One of the most significant...
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Determinants of Users’ Perception of Fixed Route Paratransit Service Quality
Fixed route paratransit complements transit service as a feeder mode. These services are offered by private operators without any government subsidy...
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Generalized Net Models of Traffic Quality Evaluation of a Service Stage
In the present paper, Generalized Net (GN) models of a service phase and a service stage in an overall telecommunication system are proposed. The...
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Bio-Inspired Crossover Cosine Swarm Optimization Algorithm Based Task Scheduling for Quality of Service Improvement Under Cloud Environment
Cloud computing has developed into a critical information technology utility in the Internet age. It allows data exchange and on-demand service...
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Quality-of-Service Aware Design and Management of Embedded Mixed-Criticality Systems
This book addresses the challenges associated with efficient Mixed-Criticality (MC) system design. We focus on application analysis through execution...
