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One-to-one marketing management via customer complaint
For companies to retain customers and ensure effective management-level resolution, they need to anticipate customer churn and determine the root...
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A Distributed Multi-key Generation Protocol with a New Complaint Management Strategy
Privacy protection is a main goal in the majority of the Blockchain studies. However some dishonest users may abuse from the benefits of this...
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Credibility analysis of water environment complaint report based on deep cross domain network
Netizens’ complaint reports are the key to the early detection and treatment of environmental water pollution events, but there are often reports...
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Toward Automated Support of Complaint Handling Processes: An Application in the Medical Technology Industry
Complaints about finished products are a major challenge for companies in the medical technology industry, where product quality is directly related...
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Combining Natural Language Processing and Federated Learning for Consumer Complaint Analysis: A Case Study on Laptops
Customer feedback is an invaluable source of information for any organization, and crucial business phases such as market research, product...
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Multitask Learning for Complaint Identification and Sentiment Analysis
In today’s competitive business world, customer service is often at the heart of businesses that can help strengthen their brands. Resolution of...
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WhatsApp adoption for the honing of university students’ career management competencies: A netnograghic approach
This study employs an Afro-centric framework of Digital Unhu (i.e. digital humanism) and netnographic accounts of supervisor-supervisee interactions...
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Incident Management Adaptation
Whenever somebody refers to IT service management or ITIL, the first issue that comes up is the incident management process. No matter how far away...
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Concepts of Process Management
This chapter first presents an integrated concept for business process and workflow management. It is described in terms of its elements (levels,...
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Privacy self management in enterprise
An enterprise collects and processes a lot of its customers’ data to run business operations. Many a times, processing of sensitive data can lead to...
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DeTi: A Decentralized Ticketing Management Platform
Event tickets being sold in their electronic instances are subject to counterfeiting, profiteering, and black markets. Therefore, suitable service...
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Artificial Intelligence for Customer Relationship Management Solving Customer Problems
The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship...
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Fabric Initialization and Management
After two mainly theoretical chapters about ACI concepts and components, you will finally get to practice this new knowledge. My goal for this...
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Design of Urban Smart Parking Management System Based on Credit System
With the rapid development of national economy, the increase of the number of vehicles and the shortage of parking resources has become the main...
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Rating Urban Transport Services Quality Using a Sentiment Analysis Approach
Urban transport systems are recognized as one of the most relevant pillars in the operation of a city, as well as in the quality of service they...
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e-ASIA Joint Research Program: development of an international collaborative informational system for emergency situations management of flood and land slide disaster areas
The project "Informational system for management of flood and land slide disaster areas using a distributed heterogeneous robotic team" was...
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Performance Management Collaboration Between Companies Involved in the Industrialised Housebuilding Order Fulfilment Process
Performance management is vital to improve the output of industrialised housebuilding (IHB) order fulfilment processes. Since many IHB companies...
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Software Parts Classification for Agile and Efficient Product Life Cycle Management
The proliferation of software components and embedded systems in bundling of smart and innovative products and services has augmented the need of...
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Feedback as a Form of User Involvement in the Digital Realm
Since the adoption of the Web Accessibility Directive (WAD, 2016) customer feedback and complaint management have also become relevant for public...
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A process-centric performance management in a call center
Discovering valuable information needs some extra focuses on business processes. Although data-centric techniques yield useful results, they are...
