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Optimisation of seat reservations on trains to minimise transfer distances
This paper introduces a novel optimisation problem motivated by the real-world application of transferring between trains. The driving idea is to...
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Seat assignment problem with the payable up-grade as an ancillary service of airlines
The de-bundling and re-bundling of service products offered by low cost carriers from service innovation have become 'à-la-carte' services and...
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Economics of secondary queue of Indian railways passenger reservation system: a queueing science approach
Reservation systems permit a potential customer to book and pay for a service for the slot in advance. These potential customers are allowed to...
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Dynamic pricing with automated purchase-reservation algorithms
We consider the problem of a firm that sells a perishable product such as airline tickets or hotel rooms with a dynamic pricing scheme in the...
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Personalization in airline revenue management: an overview and future outlook
Airline revenue management (RM) concentrates on the optimization of the booking process to accept a reservation with three key decision-making...
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Maximization of container slot booking profits for carriers in the liner ship** industry
In the liner ship** industry, if a shipper wants to transport its cargo by container ships, it first needs to contact a carrier to book container...
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Origins of the Global Distribution Systems (1925–1983)
This chapter commences by discussing the origins of civil aviation and airline reservation systems, which ultimately led to the development of the...
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Decoding customer experiences in rail transport service: application of hybrid sentiment analysis
The paper aims to enhance customers’ satisfaction levels by identifying improvements in the service quality of the rail transport industry in...
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Estimation of passenger sell-up rates in airline revenue management by considering the effect of fare class availability
This paper introduces a new method for estimating sell-up rates that show a passenger’s propensity to purchase the upper fare class using class-based...
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Comparison of expected marginal revenue models in the hospitality industry
This paper focuses on the issue of revenue management models that are based on Littlewood's rule. The main aim of this paper is to compare the...
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On a queueing-inventory system with advanced reservation and cancellation for the next K time frames ahead: the case of overbooking
We analyse the evolution of a system designed for reservation of some items in advance (for example, seats in aircrafts or trains or bus) by...
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Pricing and demand management of air tickets using a multiplicative newsvendor model
As each day passes by, the number of flights expands and the need for travel quality services continues to grow. In consequence, for an airline to...
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A Constructive Methodology to Solving the Capacitated Newsvendor Problem: an Approximate Approach
The applications of the capacitated newsvendor problem are numerous. They range from inventory control, supply chain management, and airlines seat...
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A dynamic pricing strategy model for Indian Railways
The Indian Railways has adopted a dynamic pricing mechanism for its premium trains like Shatabdi, Rajdhani, and Duronto. This led to an increase in...
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The Evolution of Online Booking Systems
E-Tourism started with the first automated airline computer reservation systems (CRS) implemented on mainframes. With the global spread of data...
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The Environmental Sustainability Puzzle in Purchasing Can Be Solved by Adding CO2-Values to the Technology Dimension in Multi-dimensional Dynamic Sourcings
In addition to the technology development at suppliers, purchasing has the task to find and internalize completely new products and product...
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The future of sports ticketing: Technologies, data, and new strategies
Though the sports markets have been growing rapidly, the growth rate of ticket revenues has trailed other revenue streams. With the push for use of...
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On a queueing-inventory system with impatient customers, advanced reservation, cancellation, overbooking and common life time
We consider a queueing-inventory problem with Markovian arrival process, phase type distributed service time. The life time of items is exponentially...
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What is the future of competitive revenue management in the travel industry?
Competitive Revenue Management has been practiced in the airline and hotel travel verticals for over two decades. Leveraging the selling fares and...
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Key drivers of brand trust in a Latin American airline: the impact of Colombia’s Avianca customer experience
Trust in a company's brand is essential for businesses that rely on repeat business from customers. In light of this, this study aims to investigate...