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Perceived organizational exploitation and organizational citizenship behavior: a social identity perspective
Based on social identity theory, this research investigates the mechanism between perceived organizational exploitation and employees’ organizational...
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Linking environment specific servant leadership with organizational environmental citizenship behavior: the roles of CSR and attachment anxiety
This paper aims to examine the mechanisms and boundary conditions that underlie the relationship between perceived environment specific servant...
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Frontline resilience in the retail realm: the role of moral disengagement in understanding employee behavior in the post-pandemic uncertainties
In the wake of the pandemic, retail services—especially vulnerable to ethical dilemmas due to heightened market instability—demand a deeper...
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City citizenship behavior and participation in promotion
Over the past few years, residents' participation in public matters has gained increased importance along with the involvement of internal...
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Research on Green Behaviors: Map** Trends
This chapter focuses on countries where the promotion of green behaviors is most apparent. Regions that have so far been neglected and merit further...
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Drivers of Green Behaviors: A Brief Review
This chapter provides a brief overview of recent research devoted to the factors driving green behaviors. Green employees are seen as a key factor in...
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The Effect of Green Organizational Culture on Environmental Citizenship in the Egyptian Tourism and Hospitality Sector: The Mediating Role of Green Human Resource Management
There are many motives that drive organizations to adopt a green organizational cultureGreen organizational culture that enhances their environmental...
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The Moderating Effect of Emotional Intelligence on the Relationship Between Servant Leadership and Organizational Citizenship Behavior in the Medical Device Industry
The quantitative research tested the moderating effects of the emotional intelligence constructs of intrapersonal, interpersonal, adaptability,...
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A resource-based perspective on customer engagement behaviors: A typology, conceptual framework, and research avenues
Numerous forms of customer engagement behaviors (CEBs) have surfaced, highlighting the need for finding common conceptual ground to explore different...
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Workplace Ostracism and Employee Prosocial and Antisocial Organizational Behaviors
This chapter reviews the literature about employees’ behavioral reactions to workplace ostracism that fall into the categories of prosocial...
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The Moderating Effect of Emotional Intelligence on the Relationship Between Servant Leadership and Organizational Citizenship Behavior in the Medical Device Industry
The quantitative research tested the moderating effects of the emotional intelligence constructs of intrapersonal, interpersonal, adaptability,...
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Unwilling to leave the good Samaritans: How peer interpersonal-oriented citizenship behaviors retains “me”
An emerging body of turnover literature has adopted a relational perspective with a focus on peer influence. In this study, by drawing on the social...
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When does customer CSR perception lead to customer extra-role behaviors? The roles of customer spirituality and emotional brand attachment
The first objective of this study is to test the mediating role of emotional brand attachment in the relationship between customers’ perception of...
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Harnessing brand authenticity to promote prosocial service behavior
In today’s fiercely competitive, customer-centric, and service-driven marketplace, where customer satisfaction, trust, and loyalty are hard-won...
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Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future
Frontline employees’ empathy is critical in recovering the service with angry customers: it mitigates the likelihood of adverse behaviors and...
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Factors Affecting Knowledge Management and Learning: Exploring the Role of Diversity, Inclusion and Organizational Citizenship Behaviour
This chapter explores the impact of three distinct, but related, factorsFactors on Knowledge ManagementKnowledge management and LearningLearning in...
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Employee Environmental Behaviors
This chapter provides a review of current knowledge on pro-environmental behaviors in organizations. A classification based on the following 4...
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Leadership and Intellectual Capital of Public Institutions
Public institutions’ leadership and intellectual capital (IC) are vast areas of study. The study of these themes is frequent but very dispersed due...
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Enough is enough! The impact of core self-evaluation on the relationship between despotic leadership and individual outcomes
Recently, there has been a surge of studies on the dark side of leader behaviors. The current research builds around a newly emerging concept in this...
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Culture and social entrepreneurship: the role of value-practice misalignment
Scholars tend to evaluate the effects of cultural factors on social entrepreneurial activity based on either cultural values or cultural practices....
