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Evaluating efficiency of cloud service providers in era of digital technologies
The rapid growth of advanced technologies such as cloud computing in the Industry 4.0 era has provided numerous advantages. Cloud computing is one of...
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Joint scheduling of vessels and vessel service providers for enhancing the efficiency of the port call process
As ports are experiencing heavier traffic, the pressure to improve port call processes is increasing. Port call optimization (PCO) is one of these...
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SLA-aware operational efficiency in AI-enabled service chains: challenges ahead
Service providers compose services in service chains that require deep integration of core operational information systems across organizations....
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Beyond Efficiency and Consistency – Achieving Sustainability through Service-enabled Sufficiency
The principle of sufficiency is an important driver of sustainability and can inform the development of services. This paper develops a services for...
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Optimizing Efficiency of Energy-Saving Service Industry Based on SE-SBM Model
China actively responds to climate change and promotes green and low-carbon economic development. The energy-saving service companies (ESCOs) are key...
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Operative service delivery planning and scheduling in Product-Service Systems
To navigate competition and create higher value for customers, manufacturing companies are more and more adopting the strategy of Servitization by...
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Bridging operations research and machine learning for service cost prediction in logistics and service industries
Optimizing shared resources across multiple clients is a complex challenge in the production, logistics, and service sectors. This study addresses...
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Exploring robot service quality priorities for different levels of intimacy with service
The influence of intimacy between humans and service robots on service quality has garnered significant attention. Applying the Mehrabian–Russell...
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Efficiency effects of public hospital closures in the context of public hospital reform: a multistep efficiency analysis
In the wake of hospital reforms introduced in 2011 in Turkey, public hospitals were grouped into associations with joint management and some shared...
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Measuring and managing service productivity: a meta-analysis
Despite service productivity’s scholarly prominence and practical relevance, past research in marketing has primarily adopted isolated perspectives...
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How intelligent automation, service robots, and AI will reshape service products and their delivery
Intelligent Automation in form of robots, smart self-service technologies, wearable technologies, software and systems such as machine learning,...
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Preventive planning of Product-as-a-Service offers to maintain the availability of required service level
This paper focusing on Product-as-a-Service (PaaS) model explores proactive management strategies to maintain the required service level availability...
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Energy-efficient secure dynamic service migration for edge-based 3-D networks
In communication networks, where users are highly mobile, migrating edge servers that are performing services closer to users, i.e., service...
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Business-Process-Driven Service Composition in a Hybrid Cloud Environment
Cloud services have been widely used to support tasks in business processes. A variety of services with differing types, brands, and quality of...
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Offline to online: The impacts of offline visit experience on online behaviors and service in an Internet hospital
Only the online-to-offline process has been explored, the literature is largely silent on the offline-to-online process, which restricts the online...
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Understanding public service supply chain management: a systematic literature review
The complexity of delivering public services under dynamically changing operating conditions causes uncertainty in those processes. Economic and...
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Orbit while in service
In various real-life queueing systems, part of the service can be rendered without involvement or presence of the customers themselves. In those...
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A comparative analysis of contactless e-service encounters in online platforms
This study examines the importance of customer-centered e-service encounter activities in online platforms for enhancing customer value in different...
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Evaluating the impact of self-service cash deposit machines on the performance of commercial banks in Tanzania
This study aims to evaluate the impact of utilization of self-service cash deposit machines (SSCDMs) on the financial performance of Tanzanian...
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Human-Centered Service Design for Healthcare Transformation Development, Innovation, Change
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to...
