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SLA-aware operational efficiency in AI-enabled service chains: challenges ahead
Service providers compose services in service chains that require deep integration of core operational information systems across organizations....
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Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution
In this paper, we analyze the impact of various factors on meeting service level agreements (SLAs) for information technology (IT) incident...
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Availability-Aware Virtual Resource Provisioning for Infrastructure Service Agreements in the Cloud
Service availability is a key construct in Service Level Agreements (SLA) between a cloud service provider and a client. The provider typically...
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Allgemeine Geschäftsbedingungen von IT-Verträgen Wirksame Gestaltung und Verwendung für Praktiker
Der Markt für IT-Dienstleistungen wächst, der Trend zur Verlagerung auf externe Anbieter setzt sich ebenfalls fort. Hersteller, Händler, Lieferanten...
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Impacts of the COVID-19 Pandemic on Tourism Livelihoods in Island Destinations: The Case of Cagbalete Island, Quezon, Philippines
Rural communities in island destinations that engage in tourism livelihoods are among those who were adversely affected by the travel restrictions...
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Literatursichtung zu Digitalisierung und Geschäftsmodellen
Das dritte Kapitel dieser Arbeit erweitert die bisherigen terminologischen, konzeptionellen und theoretischen Grundlagen aus Kapitel 2 um die...
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Perspective of virtual machine consolidation in cloud computing: a systematic survey
Virtual Machine Consolidation (VMC) in cloud computing refers to the process of optimizing resource utilization by consolidating multiple Virtual...
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A dynamic clustering technique based on deep reinforcement learning for Internet of vehicles
The Internet of Vehicles (IoV) is a communication paradigm that connects the vehicles to the Internet for transferring information between the...
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Multivariate supplier selection for asymmetric specification region: using price and quality
Selecting a supplier is one of the most important factors in the so-called ‘Supply Chain Management’. In the present article, supplier selection...
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A literature survey of security issues in Cloud, Fog, and Edge IT infrastructure
Increasing complexity in and interconnectivity between technologies and systems (e.g., cloud computing, Internet of Things (IoT), fog and edge...
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Optimal server selection for competitive service providers in network virtualization context
Network Virtualization enables service providers to instantiate virtual networks while sharing the same physical infrastructure. Virtual networks are...
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Governance of Outsourcing Projects
Although the outsourcing industry has demonstrated impressive growth during the past few years, some outsourcing relationships have yielded poor...
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Digitale Transformation und Technologien, Strategien und Geschäftsmodelle – Ergebnisse einer systematischen Literaturanalyse
Der Beitrag schildert im Rahmen einer systematischen Literaturanalyse die gesamte wissenschaftliche als auch praxisorientierte Literaturlandschaft...
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Business Process Outsourcing
Die Auslagerung von personalwirtschaftlichen Prozessen ist ein wesentlicher Stellhebel zur Erzielung von mehr Effizienz und Schaffung von Freiräumen...
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Supplier Configurations and Capabilities
As we have illustrated, the global sourcing market is large and the services offered range from relatively simple processes such as data entry to...
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Administration Controls
This chapter focuses on administrative controls that include service level agreements (SLAs)Service level agreements (SLAs) that satisfy service...
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The Complexity of Virtualized SLA Dependencies
The Service Level Agreements (SLAs) incorporate the expectations and the obligations about the properties of a service. Service Level Agreements are...
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The IT Outsourcing Life Cycle and the Transition Phase
Although the multibillion dollar outsourcing industry continues to grow in the 2020s, not all outsourcing arrangements are doing well. Lioliou and...
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Integrative Zoning and Item-to-Zone Assignment in Pick &Pass Systems – A Basic Decision Model
Order picking is the warehouse process of consolidating stored items according to customer orders. When designing a zoned order picking system, two...