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To Stay or to Go! Exploring the Impact of Turnover Intention, Retention Strategies and Employee Surveys on Tourism Employee Retention in Zimbabwe
This paper discusses the importance of employee retention in Zimbabwean hotels. The paper argues that work experience and a conducive work...
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Factors Influencing Customer Retention in the Parcel Delivery Industry
This study, based on a sample of 385 customers, investigates the intricate dynamics of factors influencing customer retention within the parcel...
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Employee Lifecycle Phase 3 – Retention und Führung
Obwohl Retention und Führung zwei Begrifflichkeiten sind, die sich laut ihrer Definition klar voneinander abgrenzen lassen, stehen sie sich in einer...
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Organizational Democracy and Employee Retention: An Empirical Study in Vietnamese Universities
The topic of employee retention has garnered considerable interest from researchers and practitioners. Despite the abundance of studies on this...
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Creating an Effective Employee Retention Plan
During any major organizational change whether bankruptcy, acquisition, or new business direction, ensuring your employees feel safe, during and...
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The dynamic effects of transformational leadership on employee retention and employability over time: an agent-based model
Employee retention is a problem for organizations of all sizes. Research has shown that transformational leaders improve retention and reduce...
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The Examination of Social and Service Relational Aspects on Customers’ Retention
Consumers are increasingly joining social networking sites (SNS) where they build online relationships with friends and brands they engage with....
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Service and Customer Retention
The digital transformation of our business world is opening up new opportunities for companies to find and retain customers. A customer-focused...
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Digital Dialogic Communication: How Does Genuine Dialogue Shape Customer Retention?
Marketing and PR managers have recognized the potential of digital dialogues. Both disciplines want to form relationships with stakeholders. However,...
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Modeling Customer Lifetime Value, Retention, and Churn
Customers represent the most important assets of a firm. Customer lifetime value (CLV) allows assessing their current and future value in a customer...
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How social media are collecting more of users’ data: a behavioral model of platform retention strategies
While the business models of social media are primarily data-driven (Hartmann in Int J Oper Prod Manag 36:1382, 2016), little research has focused on...
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Der Stern unter den Erfolgstreibern: Retention
Best Ager sind mit ihren Gewohnheiten eine Zielgruppe, die geradezu prädestiniert für Formen des Beziehungsmarketings ist. Eine Beziehung aufzubauen...
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Job attributes affect the relationship between perceived overqualification and retention
The paper explores the possibility of reducing the effect of perceived overqualification on employee retention (i.e., turnover intentions and job...
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Digitalization as a Driver for Successful Talent Acquisition and Employee Retention
This chapter provides a short overview of the history of remote work, discusses the impact of the recent pandemic with lockdown scenarios, the pros...
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Support and Retention Through Precisely Tailored Target Group Approach
The support of initiators during an online fundraiser and the retention of fundraiser donors afterwards are crucial for the success of the donation...
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Contextualization of Employee Recruitment and Retention in Technology Start-Ups
This present paper outlines the theoretical perspectives that explain employee recruitment and retention in start-ups. It offers an overview of the...
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The Influence of Brand Digital Storytelling Using the Hero’s Customer Journey Communication Technique on Customer Acquisition and Retention
The research explores how digital brand storytelling, through The Hero's Customer Journey technique, influences customer acquisition and retention,...
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Bank affection and customer retention: an empirical investigation of customer trust, satisfaction, loyalty
In a context of increasing competition among financial service institutions, customer affection, and retention are a key factor for survival and...
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Quantifying the link between employee engagement, and customer satisfaction and retention in the car rental industry
In the retail service industry, employee engagement may play an important role in customer satisfaction and retention, as employees often interact...
