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Customer joining strategies in Markovian queues with B-limited service rule and multiple vacations
This paper studies customer joining strategies in some single-server Markovian queues with batch limited service rule and multiple vacations. The...
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Equilibrium Behavior in Tandem Markovian Queues with Heterogeneous Delay-Sensitive Customers
We consider a system of two unobservable Markovian queues in tandem with strategic customers, who are heterogeneous regarding their delay...
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Learning optimal admission control in partially observable queueing networks
We develop an efficient reinforcement learning algorithm that learns the optimal admission control policy in a partially observable queueing network....
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Proofs of conjectures on the competition between observable and unobservable servers
The impact of information about the quality of service on marketing can be demonstrated by a competition between an observable queue and an...
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Equilibrium analysis of observable express service with customer choice
We study a stylized queueing model motivated by paid express lanes on highways. There are two parallel, observable first-come, first-served queues...
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A Brief Review of Research on Priority Queues with Self-Interested Customers
Priority queues are seen in a variety of real-world service applications such as theme parks, call centers, order deliveries, and government and...
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A survey of parameter and state estimation in queues
We present a broad literature survey of parameter and state estimation for queueing systems. Our approach is based on various inference activities,...
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Appointment games with unobservable and observable schedules
Appointment scheduling assigns start times in a session or consultation block to a set of tasks that share a common resource. For a generic repeated...
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Strategic customer behavior and optimal policies in a passenger–taxi double-ended queueing system with multiple access points and nonzero matching times
This paper considers an observable double-ended queueing system of passengers and taxis, where matching times follow an exponential distribution. We...
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Strategic behavior and optimization in a hybrid M/M/1 queue with retrials
In standard queues, when there are waiting customers, service completions are followed by service commencements. In retrial queues, this is not the...
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Optimal joining strategies in a repairable retrial queue with reserved time and N-policy
We consider the retrial queue with a repairable server (who suffers from breakdowns and repairs) as well as reserved times and setup times under N -pol...
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Knowledge, congestion, and economics: Parameter uncertainty in Naor’s model
This paper studies an extension of Naor’s model in which there is parameter uncertainty. In particular, the arrival rate is known, to customers and...
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Pricing and Strategies in Queuing Perspective Based on Prospect Theory
Due to customers’ heterogeneity, enterprises/service providers usually adopt a service classification for different customers. However, service...
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Queue Scal**
In addition to line-sitting, queue-scal** is also widely witnessed in congestion-prone service systems. Unlike true customers, queue-scalpers have...
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Admission control policy of a two heterogeneous server finite capacity retrial queueing system with maintenance activity
This paper investigates the concept of admission control policy of a two heterogeneous server finite capacity retrial queueing system with...
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Strategic behavior of customers in a second optional service queue with service interruptions
This study considers a single server Markovian queueing system with a second optional service and service interruptions. The service is interrupted...
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The unobserved waiting customer approximation
We introduce a new approximation procedure to improve the accuracy of matrix analytic methods when using truncated queueing models to analyse...
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Single versus dynamic lead-time quotations in make-to-order systems with delay-averse customers
We develop a model for lead-time quotation in a Markovian Make-To-Order production or service system with strategic customers who exhibit risk...
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Looking good and doing good: the effect of self-perceived attractiveness on prosocial behavior
Despite people’s universal interest in the pursuit of physical attractiveness, little is known about the behavioral consequences of individuals’...
