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Healthcare Complexity and the Role of Service Design in Complex Healthcare Systems
There is a continuous change in healthcare experiential and operational challenges that require a shift to a collaborative approach which fosters the...
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Collaborative research in healthcare: uncovering the impact of industry collaboration on the service innovativeness of university hospitals
In the face of the challenges of rising demand and increasing economic pressure, medical service innovations and university hospitals are becoming...
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Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
In cobotic service teams, employees and robots collaborate to serve customers. As cobotic teams become more prevalent, a key question arises: How do...
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Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
This study investigates the determinants of service satisfaction with online healthcare platforms using machine learning (ML) algorithms. By training...
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Human-Centered Service Design for Healthcare Transformation Development, Innovation, Change
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to...
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Enabling value-in-use with digital healthcare technologies: combining service logic and pragmatic constructivism
The paper discusses how healthcare providers can enable value-in-use (VIU) using digital technologies in complex healthcare service contexts....
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Service Design Practices for Healthcare Innovation Paradigms, Principles, Prospects
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate...
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Smart Healthcare
This chapter first defines smart healthcare and smart healthcare technologies. After observing changes in the number of smart healthcare applications...
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Sustainable Innovation in Healthcare Delivery: The Role of Alternative Healthcare Practitioners
The demand for alternative healthcare delivery services is accelerating at unsustainable levels. Health systems and healthcare practitioners must...
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Do adjustment costs constrain public healthcare providers’ technical efficiency? Evidence from the New Zealand Public Healthcare System
Efficiency analysis is crucial in healthcare to optimise resource allocation and enhance patient outcomes. However, the prompt adaptation of inputs...
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Digital Bridge or Tradeoff: Telehealth Adoption and Healthcare Service Quality. A Sco** Review
As the pressing need to expand the delivery of healthcare has surpassed the traditional limits of implementation, the substantial burden of the...
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Improving Service Quality Through Individuals’ Satisfaction. Evidence from the Healthcare Sector
This chapter aims at understanding service quality, analysing service measurement, customer and employee satisfaction in the healthcare field. The...
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Develo** a Channeling Framework for Healthcare Service Provider Networks for a Medical Scheme in South Africa
Worldwide, healthcare costs continuously rise, impacting the medical scheme member’s contributions. Healthcare cover in the South African private...
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5G+ Smart Healthcare
The healthcare industry is an aggregation and integration of health-related sectors, including hospitals, medications, medical devices, and health...
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The Potential of a Large IT Service Company for Digitization in the German Healthcare Market
The digitization of healthcare is advancing worldwide. The COVID19 pandemic has reinforced the trend while patients increasingly expect and use...
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Artificial intelligence in healthcare services: past, present and future research directions
Academics and practitioners are paying increasing attention to service automation and taking advantage of the tremendous opportunities offered by...
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Equity in Stochastic Healthcare Facility Location
We consider issues of equity in stochastic facility location models for healthcare applications. We explore how uncertainty exacerbates inequity and...
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Service Design for Hybrid Market Constellations in Healthcare—From VUCA 2 VUCAR
The service design in healthcare is anything but trivial, because of the co-alignment of corporate commercial activities (CCAs) and corporate...
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Robotics Systems and Healthcare Logistics
Including waste management, warehousing, inventory management, equipment maintenance, sanitation, and transportation, healthcare logistics has...
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Marketing Healthcare
This chapter highlights several trends in the healthcare industry that provide opportunities for service providers of healthcare-related services to...