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Emotions in the Workplace
In this chapter, we briefly review how emotions at work have been treated in the research literature. We also describe the power of emotions and...
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When We Are Happy, We Are the Same—Emotions as a Boundary Condition for the Impact of Cultural Differences on Strategic Decisions
Strategic decision-making research has mainly relied on the values-based approach to culture. However, the dynamic constructivist approach to culture...
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Is brand activism an emotional affair? The role of moral emotions in consumer responses to brand activism
As brand activism continues to move up the corporate agenda, a more comprehensive understanding of its effects is needed. This paper contributes to...
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The invisible luggage of the displaced: emotions, trauma and public diplomacy
All displaced people, be it refugees, migrants, or expatriates, experience a sense of loss and trauma. Ukrainians crossing the border to take refuge...
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(Mis)alignment between facial and textual emotions and its effects on donors engagement behavior in online crowdsourcing platforms
Although textual and facial emotion expressions in prosocial appeals have been studied separately in past research, there has been little work on the...
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Brand hate experiences and the role of social media influencers in altering consumer emotions
The study empirically investigates brand hate experiences and the impact on consumers' patronage intentions as well as on electronic word-of-mouth...
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Have a Nice Flight! Understanding the Interplay Between Topics and Emotions in Reviews of Luxury Airlines in the Pre- and Post-Covid-19 Periods
Few studies assessed the impact of Covid-19 on the aviation industry from the passengers’ perspective. This study examined how airline passengers’...
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Drivers of consumer’s willingness to pay for fair trade food products: the role of positive and negative emotions
This paper proposes an explanatory model of the intention to pay for fair trade food products based on the stimulus-organism-response (S-O-R) theory....
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Revisiting the effects of inward negative emotions on outward negative emotions, brand loyalty, and negative WOM
This paper investigates the effects of consumers’ inward negative emotions on outward negative emotions, brand loyalty, and negative WOM. We examine...
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Advocating for mother nature: the roles of anthropomorphism, nature-evoked emotions and trust
Green brand advocacy, a unique phenomenon wherein regular customers champion environmentally conscious businesses, constitutes a vital extension of...
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The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain
Blood donation centres need to recruit and retain donors to ensure the effectiveness and efficiency of healthcare systems, as COVID-19 has recently...
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Flourishing with Moral Emotions Through Conversational Agents
This chapter concerns how artificial agents can be used to bolster moral emotions like compassion that are linked to well-being. While...
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Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Although intelligent chatbot has been widely used in online customer service settings in modern E-business, scholars still have little understanding...
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Emotions and Their Relation with Knowledge Risks in Organizations
The aim of this chapter is to analyze and present knowledge risks from the perspective of emotions. Every year, new studies are published, where...
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Beyond Quality: How Negative Emotions in Online Movie Reviews Drive Consumer Engagement
In the film industry, electronic word-of-mouth (eWOM) significantly impacts movie box office performance, often overshadowing film quality. This...
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Facial Expressions and Emotions
This chapter describes the different parts of our face and their influence on communication in job interviews. For this purpose, the various mimic...
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A Tango of Two Dark Emotions: Mixed Reactions to Commercial Entities (Mis)fortunes
Two related and pervasive affective states have been a subject of considerable debate among scholars for years: schadenfreude —pleasure at another’s...
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Analysis of the influence of emotions on the decision-making of entrepreneurs using neurotechnologies
This study examines the influence of emotional factors on entrepreneurial decision-making, specifically focusing on early-stage entrepreneurs and...
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AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants
Personal virtual assistants (PVAs) based on artificial intelligence are frequently used in private contexts but have yet to find their way into the...
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Experience of Emotions, Emotion Regulation, and Withdrawal Behavior of Arab Teachers in Israel Primary Schools
This article is aimed to shed light on teachers ability to express their positive emotions and their ability to regulate emotions, within their...