Page
%P
2 Result(s)
-
Article
Open AccessHow to adjust the expected waiting time to improve patient’s satisfaction?
Long waiting time in hospital leads to patient’s low satisfaction. In addition to reducing the actual waiting time (AWT), we can also improve satisfaction by adjusting the expected waiting time (EWT). Then how...
-
Article
Open AccessImproving outpatient satisfaction by extending expected waiting time
Long waiting times result in low satisfaction. Although several methods are used to shorten the actual waiting time (AWT) in large hospitals of China, the outpatients still have a long actual waiting time. Thi...
