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Chapter and Conference Paper
Customer Experience Modeling: Designing Interactions for Service Systems
Designers aspire to create engaging and desirable experiences. To that end they study users, aiming to better understand their preferences, ways of thinking and desired outcomes. In the service sector this tas...
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Chapter and Conference Paper
Galactic Dimensions: A Unifying Workstyle Model for User-Centered Design
This paper describes a new unifying workstyle model for the user-centered design process, comprised of eight dimensions that we claim as fundamental to supporting the UCD process. Our proposal is new because i...