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    Article

    Integrated TMN Service Management

    The deregulation of the global telecommunicationindustry has seen a change in the business andoperational environment in which services are deployedand managed. The requirements have intensified toprovide a ma...

    Graham Chen, Qinzheng Kong, Jaon Etheridge… in Journal of Network and Systems Management (1999)

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    Article

    War and Peace — How to Avoid Technology Wars

    Graham Chen in Journal of Network and Systems Management (1998)