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    Chapter and Conference Paper

    On the Importance of Agility, Transparency, and Positive Reinforcement in Cyber Incident Crisis Communication

    Cyber incident crisis management protocols often overlook the importance of crisis communication. This paper reviews the crisis communication literature to define explicit communication strategies for each sta...

    Tomomi Aoyama, Atsushi Sato, Giuseppe Lisi… in Critical Information Infrastructures Secur… (2020)