Business Process Transformation
The Process Tangram Framework
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9 Result(s)
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Chitra Sharma
IT in Business
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Book
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Chapter
Introduction
This chapter proposes the “Process Tangram” Framework which is based on best practices and provides building blocks for undertaking a transformation exercise. Besides offering an overview of how the chapters a...
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Chapter
Culture and Communication
Culture and communication are the soft tans which impact how the organization thinks, feels, and adjusts to the transformed process and makes them vital in the “Process Tangram.” Transformation requires people...
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Chapter
Process Modeling
Process modeling is a very important technique of the tools and technique “tan.” Business process transformation requires a clear visualization of the proposed process coupled with insights from the current pr...
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Chapter
Managed Services: A Case of Business Process Transformation?
Managed services is a form of outsourcing, which allows the operator (service provider) to free themselves from the operational running of networks, thus enabling them to focus on tactical and strategic aspect...
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Chapter
Transformation Program, Triggers, Goals, and Tools and Techniques
The increasing complexity of dynamic external environment, technical advance, scarcity of resources, constant need of value addition, and organizational dynamics propels organizations to look for a mechanism t...
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Chapter
Success Factors
Success factors are the last “tan” of the Process Tangram. These are the factors that differentiate a process transformation program from others. The success factors covered in this chapter are leadership comm...
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Chapter
Change Management
Change management is an indispensable element of the culture “tan.” If the culture of an organization has to be evolved in a certain way, change management is the means to do so. Organizations should have a cu...
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Chapter
Recapitulation and Application of “The Process Tangram”
Process Tangram is a framework defined to provide professionals at all levels a way to identify the important tenets of a business process transformation through the “tans” of the Process Tangram. This chapter...
