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  1. No Access

    Chapter and Conference Paper

    Applying a New Questionnaire to Evaluate the Usability of Peruvian E-Government Websites

    Usability has become an extremely relevant aspect that must be considered in the development of any software product. If usability is not considered, then there is a high probability that its users will reject...

    Freddy Paz in Design, User Experience, and Usability: UX Research, Design, and Assessment (2022)

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    Chapter and Conference Paper

    A Process to Support the Remote Tree Testing Technique for Evaluating the Information Architecture of User Interfaces in Software Projects

    Nowadays, due to technological advancement, people are bound to use multiple digital tools and interact with them through a User Interface. For this reason, User Experience (UX) is one of the most important ke...

    Alejandro Tapia, Arturo Moquillaza in Design, User Experience, and Usability: UX… (2022)

  3. No Access

    Chapter and Conference Paper

    Usability in Automated Teller Machines Interfaces: A Systematic Literature Review

    Due to technological progress, financial institutions have included ATMs as one of their main channels as a way to decentralize their services. However, there is a gap between user expectations and their perce...

    Rosangela Valenzuela, Arturo Moquillaza in Design, User Experience, and Usability: UX… (2022)

  4. No Access

    Chapter and Conference Paper

    Selection and Modeling of a Formal Heuristic Evaluation Process Through Comparative Analysis

    Due to the importance of usability, multiple usability evaluation methods have been proposed that help Human-Computer Interaction (HCI) specialists determine whether the interfaces of a software product are us...

    Adrian Lecaros, Arturo Moquillaza in Design, User Experience, and Usability: UX… (2022)

  5. Chapter and Conference Paper

    A User-Centered Framework for the Design of Usable ATM Interfaces

    Nowadays, the design of usable interfaces is a challenge for every software developer. Little or no consideration of the user-centered design guidelines make systems difficult to use, and the embedded systems ...

    Joel Aguirre, Arturo Moquillaza, Freddy Paz in Design, User Experience, and Usability. De… (2019)

  6. Chapter and Conference Paper

    Design Process of a Mobile Cloud Public Transport Application for Bus Passengers in Lima City

    Deficient public transport affects life quality and the economic progress of modern cities. As it is difficult to improve public transport systems, in this paper we propose an application for bus passengers. T...

    Juan José Ramírez, Juan Arenas, Freddy Paz in Design, User Experience, and Usability: Us… (2018)

  7. Chapter and Conference Paper

    Heuristic Evaluation and Usability Testing as Complementary Methods: A Case Study

    Given the relevance that is taking the usability evaluation of software systems and especially web-based systems, the present work seeks to provide new evidence in the results obtained by applying combined tec...

    Braulio Murillo, Jose Pow Sang, Freddy Paz in Design, User Experience, and Usability: Th… (2018)

  8. Chapter and Conference Paper

    Quantifying the Usability Through a Variant of the Traditional Heuristic Evaluation Process

    Usability has become in an essential aspect for the success of E-Commerce applications, especially in the current context in which there is high competitiveness because of a large number of websites that are a...

    Freddy Paz, Freddy A. Paz, Manuel Sánchez in Design, User Experience, and Usability: Th… (2018)

  9. Chapter and Conference Paper

    Application of Agile Development Methodology and User-Centered Design for the Interdisciplinary Project Zuku

    The user-centered design allows the creative teams to focus on the real needs avoiding investing effort in features that will not add value to the product to be elaborated, this also reduces the rework that ma...

    Max Vilcapoma, Freddy Paz in Design, User Experience, and Usability: Theory and Practice (2018)

  10. Chapter and Conference Paper

    Design of Graphical User Interfaces to Implement New Features in an ATM System of a Financial Bank

    Actually, many bank customers would like to be able to perform various banking operations from an ATM in such a way that the entire process of long queues is avoided and the waiting time in the transaction pr...

    Roy Meléndez, Freddy Paz in Design, User Experience, and Usability: Designing Interactions (2018)

  11. Chapter and Conference Paper

    A Web System and Mobile App to Improve the Performance of the Usability Testing Based on Metrics of the ISO/IEC 9126 and Emocards

    A method traditionally used to measure the usability level of software products is the well-known usability testing. In this method, people are employed as participants and usability experts commonly use usabi...

    César Olivera Cokan, Freddy Paz in Design, User Experience, and Usability: Th… (2018)

  12. Chapter and Conference Paper

    A New Software Development Model: Innovation Through Mobile Application with UCD

    Pursuit of innovation projects with the absent of a methodology to follow hampers the development of the software product as its complexity grows since the freedom of its own advancement is confused with the l...

    Jorge Espinoza, Pamela Loarte in Design, User Experience, and Usability: Th… (2018)